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Tip Sheet for How to Handle Tough Calls from Tough Customers.
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4 Quick and Easy Stress Reducers for Call Center Agents
1. Stand up and stretch. A little physical exercise has been proven to help reduce stress. After dealing with a demanding, irate, or unreasonable customer, stand up and stretch. Rotate your neck, flex your back and stretch your legs and arms. This will take just a few seconds and you'll feel so much better. 2. Give yourself positive self talk. I’m
“I don’t have to put up with this
crap!” “I ought to hang up on this
customer!” “I am not paid enough to deal with
this…” Do you think we are making the
situation better or worse for ourselves? !Of course,
we’re making the situation worse.
Replace that negative self talk with
positive self talk. Say thin §
This person really needs some help. §
I can handle this. §
She’s not angry at me personally. 3. Look out the window. Walk over to a window for just a couple of minutes. Studies show that people who work near a window have 23percent fewer complaints of stress-related illnesses such as headache, back pain, and exhaustion.
4. Laugh. Humor is a wonderful antidote for stress. A good laugh can reduce muscle tension for up to 45 minutes!
See Also 10 Tips for Reducing Stress At Work
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