I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.

Tim O'Laughlin

The Coca-Cola Company

Tulsa City-County Library 

You exceeded our expectations!

Rhonda Fox

District IV Manager - Member Relations
Best Western International, Inc

Call Center Ergonomics

ERGONOMICS...
The term “ergonomics” is derived from two Greek words: “ergon”, meaning work and “nomoi”, meaning natural laws. Ergonomists study human capabilities in relationship to work demands.

POSTURE...
In recent years, ergonomists have attempted to define postures which minimize unnecessary static work and reduce the forces acting on the body. All of us could significantly reduce our risk of injury if we could adhere to the following ergonomic principles:

• All work activities should permit the worker to adopt several different, but equally healthy and safe postures

• Where muscular force has to be exerted it should be done by the largest appropriate muscle groups available.

• Work activities should be performed with the joints at about mid-point of their range of movement. This applies particularly to the head, trunk, and upper limbs.

THE PROBLEM...
Here, however, we arrive at a serious problem - and a challenge to conventional ergonomic thinking: In order to put these recommendations into practice, a person would have to be a skilled observer of his or her own joint and muscle functioning and would have to be able to change his or her posture to a healthier one at will. No one develops this sort of highly refined sensory awareness without special training. Therefore, in order to derive the benefits of ergonomic research, we must learn how to observe our bodies in a new way.* Any attempt to improve workplace conditions can have only limited success if this issue is ignored.

A SOLUTION...
One training program that cultivates precisely these skills is the Alexander Technique. It has a long history of helping people develop the subtle coordination of thought and physical action required to monitor and alter harmful patterns of posture and movement. In short, it enables its students to put ergonomic principles into practice, and thus helps them reduce their risk of developing a repetitive strain injury.

The Alexander Technique was developed in the early 20th century before ergonomics became a recognized science and has been applied since then by people all ages and professions. The Technique can be described as a simple and practical educational method which alerts people to ways in which they are misusing their bodies, and how their everyday habits of work may be harming them. It teaches people how to avoid work habits which create excessive amounts of static work and how to reduce the amount of unnecessary muscular force they are applying to their bodies. Stated another way, the Technique teaches the use of the appropriate amount of effort for a particular activity.

(*Excerpted and adapted from “Applying Ergonomic Principles in the Workplace: How the Alexander Technique can Help“ by Holly Sweeney. Holly Sweeney is an ergonomist and certified Alexander Technique teacher with offices in Montclair, New Jersey and in New York City. She has a M.A. in Ergonomics and Orthopedic Biomechanics and she has served as a Researcher and Independent Evaluator at the Occupational and Industrial orthopedic Center for the Hospital for Joint Diseases in New York City.)

Articles exploring the relationship between ergonomics and the Alexander Technique

Applying Ergonomic Principles in the Workplace: How the Alexander Technique can help

Chairs, Posture, Ergonomics and the Alexander Technique

Occupational Overuse Injuries

Ergonomics - A Lateral View

What's Wrong with the Chair? - Sitting and the New Ergonomics

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