>>Understand
Generation X!
Webinar
Audio Recording
Everything
You Every Wanted to Know About Gen X
Managing
and Motivating Generation X & Generation Y Audio
CD $99.00
Buy
Now
Thank
you again for your very valuable presentation. I
personally took away some information that I will be
able to implement immediately in my call center.
Connie Chakford
Manager, Consumer Service
The Little Tikes Company
If
you have had challenges understanding, managing, or
motivating your Generation X (1965-1976)
and Generation Y (1980 or later) employees,
you’re not alone. Few managers are naturally endowed
with the specific skills, strategies, and smarts it
takes to manage and motivate these young, unique,
complex, and talented generations.
First
things
first: Just who is Generation X?
- I’ll
discuss the unique times, economy, and heroes that
shaped and molded Generation X
- Explore
the most common work characteristics of this
generation
- Understand
how they think, what they fear, and why they act the
way they do
- We
will separate the myths from reality about Gen X
I will answer your most commonly asked questions about
Generation X & Generation Y
- Are
they really slackers? Are they truly
“anti-authority”?
- I’ll
show you how you can bridge the understanding the
generations gap?
- How
do they say they want to be managed?
- Can
we tame turnover with our younger employees?
Managing
and Motivating Generation X & Generation Y Audio
CD $99.00
Buy
Now
X
Appeal: What it takes to attract, motivate and keep the
under 30 workforce
- Explore
cutting-edge Gen X & Gen Y retention strategies
used in some of Fortune’s 100 Best Companies to
Work For
- I
will
give you an inside look into how
a 4300-employee call center that handles 50 million
calls a year attracts lots of Gen X agents and
manages to keep them 13% longer than the competition
- Examine
the 4 most important job aspects for Gen X
- Take
a look at 11 tips for working more effectively with
Gen X & Gen Y
- Explore
Gen X’s preferred work environment
- Learn
the top 4 meaningful rewards for Xers
- Review
8 proven ways to motivate Generation X
My,
My, It’s Generation Y: They’ve arrived at work with
a new attitude
- Explore
culture strategies to make your contact center Y2K
compliant
- Discover
four defining facts about Gen Y that you can’t
afford to overlook
- I
will tell you what managers can expect from Gen Y
- Get
the top 14 traits of the fourteenth
generation
- Learn
how not to manage Generation Y
- Gain
an understanding of their fierce focus on work/life
balance
AAA:
Attendance, Attitude, and Attire issues with Gen X &
Gen Y
- Easy
methods for overcoming tardiness and absenteeism
- Exactly
how to address negative attitudes that threaten
co-worker and customer relationships
- Why
is professional address an issue and how to conquer
the battle
Managing
and Motivating Generation X & Generation Y Audio
CD $99.00
Buy
Now
In
this informative and enlightening program, Myra Golden,
a member of Generation X, reveals absolutely everything
you need to know to manage and motivate your Generation
X and Generation
Y
talent.
This
is a must-have nuts and bolts professional development
program for anyone who supervises or manages the under
30 workforce.
Managing
and Motivating Generation X & Generation Y Audio
CD $99.00
Buy
Now
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I
was very pleased with Myra' presentation, but even more
so, I was left with a sense of new energy and desire to
put her recommendations to use. I
can't wait for Monday!
Tim
O'Laughlin
The
Coca-Cola Company
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