>>Call
Center Technology
Here
you'll find a comprehensive list of the critical and
cutting-edge technology call centers, small and large,
must have.
Call
Center Technology & Software
- Telephone network
- Data network/Internet
- Automatic call distribution (ACD)
- IVR - Interactive voice response
system
- Predictive dialer
- Web-enabling applications: email,
chat, collaboration
- CRM tools for contact management complaint
logging
- Computer-telephone-integration
(CTI) software and hardware
- Agent performance dashboard
- Workforce management software
- Call forecasting software
- Call recording equipment/ screen
capture
- Data warehouse for data collection
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