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Webinar
Description
Topic:
Beyond
WOW: 20 Fast WOW Telephone Techniques
A
Telephone Tune-Up for Your Customer Service Team!
Friday,
April 16, 2010 1:00 - 3:00pm ET
$299
for unlimited participation within your organization (includes
digital recording of the webinar)
Register
now!
I
really enjoyed your webinar and am very excited to share it with
the rest of our team!
KELLY
QUADE
BIG
GAME TREESTANDS
Participants
of this seminar will discover fun and practical tips for WOWing
every customer, every time. Attend and you and your team will
learn…
-
How
to
challenge
unreasonable customers
without losing your job…or the customer
-
8
ways to make every caller feel taken care of...these
tips will boost customers' satisfaction, create calm with
upset customers, and make you a rock star!
-
Steven
Covey's 5th Habit...discover what it is and why you need
to master it.
-
How
to calm any panicked, upset, or irate customer in 6 seconds
flat.
I'll give you a little hint: Reflect back
intensity.
-
Learn
the correct (and polite) way to put callers on hold...customers
hate to be put on hold, but this technique will put
them at ease immediately.
-
The
best way to transfer a call. Customers have no
tolerance for multiple transfers, but this 4-point technique
will be like giving them a shot of Novocain before the transfer.
-
How
to handle the cursing or yelling caller. I'll show you
how to handle extreme behavior with confidence, control, and
credibility.
-
The
#1 Service Recovery skill you need to know.
-
The
new service icon that customer service professionals are flipping
for…what
Gumby can teach you about WOWing customers…This new
approach to service delivery is fun to implement, sticks
with your employees, and truly surprises and delights
customers.
-
3
things
you can do to
instantly
get
customers on your
side,
or at any rate, not against you.
-
How
to deliver Beyond WOW service by simply "going one
better" when you come across a man in a desert. Trust
me, this will make sense once you tune in.
-
They
say first impressions are
everything.
I’ll show you how
to make the most of the first 6 seconds of a phone call and
the last 3 seconds.
-
Be
a customer service maven by tomorrow!
7 super-simple tips for WOWing customers over the phone.
-
How
to say (just about) anything to any customer...it's not
what you say, it's how you say it.
-
3
simple questions to put you back in control of any
conversation.
This includes conversations with ramblers, difficult
customers, and know-it-alls
-
How
to say ‘no’ without
causing
resentment…or worse, losing the customer
-
If
only you’d stop talking...
How to politely get ramblers, whiners, and storytellers to cut to the
chase…yes, it can be done!
-
Learn
expert listening
techniques
that let callers know they have your undivided attention
-
Calm
down already!
I’ll
give you 3 strong, but non-threatening tips for creating
calm with upset customers. You’ll love these!
-
How
to make customers feel smart...
even when they ask dumb questions.
PLUS
§
Venting:
How much is too much
§
This
simple tip will help you save time, money, and your sanity with
difficult customers
§
The
10 Golden Rules for Complaint Resolution
And like all my
webinars . . . you'll get much, much more
!
All
subscribers to the Call
Center Webinars' Annual Subscription will get a video recording
of this seminar AND the entire seminar on MP3 so it can be
used over and over again for refresher training or new hire
training!
Beyond
WOW: 20 Fast WOW Telephone Techniques
A
Telephone Tune-Up for Your Customer Service Team!
Friday,
April 16, 2010 1:00 - 3:00pm ET
$299
for unlimited participation within your organization (includes digital recording
of the webinar)
Register
now!
All
webinar recordings include:
-
Full
webinar digital recording
-
Unlimited
viewing within your organization with no expiration
-
Rights
to download and save webinar video
-
Rights
to incorporate webinar within your Learning Management System (LMS)
Beyond
WOW: 20 Fast WOW Telephone Techniques
A
Telephone Tune-Up for Your Customer Service Team!
Friday,
April 16, 2010 1:00 - 3:00pm ET
$299
for unlimited participation within your organization (includes digital recording
of the webinar)
Register
now!
Save
big on Myra's webinars with an Annual
Membership
For
less than the price of 3 webinars, you can attend all live events and view
recordings for 1 year
Don't just take my word for it. See for yourself what
others are saying about my training programs:
Myra
Golden's seminars are captivating and resourceful in
complaint resolution. Her tactics should be used throughout
the world!
Brandy
Warrior, Coca-Cola
It was
outstanding I could relate to Myra
and her strategies.
Kristi
Collier, McDonald's Corporation
Myra's program was was excellent. One of the best training sessions we have
attended ...well presented. The session was very beneficial to
our everyday job!
Shirley Perry, Michelin
North America
Myra's workshop provided a process and tools to use when dealing with customer
feedback. Her workshop has provided many "A-ha's"
for us to incorporate into our day-to-day work environment.
Anne R. Armitage,
former manager Customer Relations, Vistakon, a division of
Johnson & Johnson
Myra
delivered a sensational message that will enable me to be a
better, stronger leader.
Rachel
Kennerty, Team Manager the Coca-Cola Company
Myra's program changed my attitude about customer service.
Katawi
Cato, Coca-Cola
North America
My
clients love the fact that after attending my live webinars,
they can walk away with a free recording of the event.
What
that means is, they can get an even greater return on their
investment when they take my web seminar and use it:
*As an integral part of their new-hire
training program,
*a reinforcement tool with our live full-day
training sessions,
*as a stand-alone solution
*or integrated with their in-house training
programs.
How about you? How will you use your recording of this webinar?
Beyond
WOW: 20 Fast WOW Telephone Techniques
A
Telephone Tune-Up for Your Customer Service Team!
Friday,
April 16, 2010 1:00 - 3:00pm ET
$299
for unlimited participation within your organization (includes digital recording
of the webinar)
Register
now!
Save
big on Myra's webinars with an Annual
Membership
For
less than the price of 3 webinars, you can attend all live events and view
recordings for 1 year
Call Center Webinars reserves the right to change program dates and times. | 
