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Webinar
Recordings
Topic:
Dealing
Effectively with Unacceptable Employee Performance
Webinar
Digital Recording (Immediately downloadable): $299 Purchase recording
Tips,
tactics & techniques for dealing with negative, habitually
late (or absent), under-performing, and un-motivated employees
“You
get the behavior you tolerate.”
--Plato
Dealing
Effectively
With Unacceptable Employee Performance
How
to manage
negative under-performing, and un-motivated agents
What?
This
seminar will teach you exactly what the title says: How to Deal
with Difficult Agents.
Who?
All who
supervise people will
gain tactical insights to help them bring out the best in people
at their worst - in such a way that doesn't cause resentment.
When?
Dealing
Effectively with Unacceptable Employee Performance
Webinar
Digital Recording (Immediately downloadable): $299 Purchase recording
You
will learn…
·
The most
effective way to talk to an employee about an attendance problem
·
How
to approach employees about problem behavior in such a way that
minimizes hostility and defensiveness and maintains esteem
·
THE
way to coach to redirect performance and set crystal clear
expectations
·
How
to
give constructive feedback with much more ease
·
The right way to
address an “attitude” problem with an employee
·
How to tell if you’re
part of the problem
·
Tips for staying
calm, thinking rationally, and avoid reacting in negative ways
to difficult employees
·
Kid-
g
love techniques for providing feedback to hyper-sensitive or
potentially explosive employees
·
Savvy techniques
for dealing with the whiner, tank, think-they-know-it-all, and
negative employee
And
like all of Myra’s e-learning programs . . . you'll
get much, much more.
All
webinar recordings include:
-
Full
webinar digital recording
-
Unlimited
viewing within your organization with no expiration
-
Rights
to download and save webinar video
-
Rights
to incorporate webinar within your Learning Management System (LMS)
Dealing
Effectively with Unacceptable Employee Performance
Webinar
Digital Recording (Immediately downloadable): $299 Purchase recording
Tips,
tactics & techniques for dealing with negative, habitually
late (or absent), under-performing, and un-motivated employees
“You
get the behavior you tolerate.”
--Plato
Dealing
Effectively with Unacceptable Employee Performance
Webinar
Digital Recording (Immediately downloadable): $299 Purchase recording
Don't just take my word for it. See for yourself what
others are saying about my training programs:
Myra
Golden's seminars are captivating and resourceful in
complaint resolution. Her tactics should be used throughout
the world!
Brandy
Warrior, Coca-Cola
It was
outstanding I could relate to Myra
and her strategies.
Kristi
Collier, McDonald's Corporation
Myra's program was was excellent. One of the best training sessions we have
attended ...well presented. The session was very beneficial to
our everyday job!
Shirley Perry, Michelin
North America
Myra's workshop provided a process and tools to use when dealing with customer
feedback. Her workshop has provided many "A-ha's"
for us to incorporate into our day-to-day work environment.
Anne R. Armitage,
former manager Customer Relations, Vistakon, a division of
Johnson & Johnson
Myra
delivered a sensational message that will enable me to be a
better, stronger leader.
Rachel
Kennerty, Team Manager the Coca-Cola Company
Myra's program changed my attitude about customer service.
Katawi
Cato, Coca-Cola
North America
My
clients love the fact that after attending my live webinars,
they can walk away with a free recording of the event.
What
that means is, they can get an even greater return on their
investment when they take my web seminar and use it:
*As an integral part of their new-hire
training program,
*a reinforcement tool with our live full-day
training sessions,
*as a stand-alone solution
*or integrated with their in-house training
programs.
How about you? How will you use your recording of this webinar?
Dealing
Effectively with Unacceptable Employee Performance
Webinar
Digital Recording (Immediately downloadable): $299 Purchase recording
Call Center Webinars reserves the right to change program dates and times. | 
