Live & On-Demand Customer Service Web Seminars


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ARCHIVED WEBINARS: Immediate download and viewing

All webinar recordings include:

Full webinar digital recording
Unlimited viewing within your organization with no expiration
Rights to incorporate webinar within your Learning Management System (LMS)

Before You Hit Send!

Why so many companies blow it with customer email and how you can do better

Presented Friday, October 24, 2008 by Myra Golden

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Stop Screaming At Me!

Packed with practical, ready-to-use tips, tactics, and techniques that will help you get any angry customer to back down AND regain their goodwill!

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Social Media Is the New Customer Service

Is your company monitoring complaints on Twitter, FaceBook, and blogs? If not, why not?

We know all the social networking communities you need to be listening to and participating in and we can show you exactly how to do it. We can position your company to surprise and delight consumers who post gripes about your brand online.

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Myra Golden's Complaint Handling Webinar

How to completely restore customer confidence and regain goodwill after any service problem so that you don't lose your customers and your company doesn't end up on YouTube.

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How to Negotiate with Customers

Strategies for Negotiating with Crafty, Cunning & Unreasonable Customers

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Home-Based Shoring

How, when and why to explore an at-home agent program

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Managing to Eliminate Unacceptable Employee Performance

Learn to effective nip unacceptable performance in the bud

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Call Center Monitoring

Practical, easy-to-implement strategies, plus secrets, tips, and techniques to take your quality monitoring to the next level!

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Survival School for Call Center Supervisors

This encore event was designed to address the specific day-to-day reality of unending “people” challenges that call center leaders face, and it offers a set of real, not impossible, solutions to the problems of supervising, motivating, and coaching.

Managing & Motivating Generation Y

Gain practical insights to help you manage today's under 30 workforce (born 1980- 2000)

Excelling as a First-Time Supervisor

Field-tested and proven strategies to help first-time supervisors quickly establish credibility and gain respect.

20 Fast WOW Telephone Techniques

This seminar is chock-full of tips and techniques to position call center agents to make callers feel taken care of, effortless diffuse anger, and keep customers coming back. View outline/order

Dealing with Difficult Customers

Outthink, out persuade, and outwit your most difficult customers! This is an audio recording that can be listened to right on the site or downloaded to an MP3.

The Best Strategies You've Ever Seen for Getting Rid of Attendance Problems Forever, Motivating Generation Y, and Getting a Handle on Unacceptable Employee Performance, Or Your Money Back!

Webinar Frequently Asked Questions

How much do web seminars cost?

Webinar tuition is $299 per Internet connection for an unlimited number of participants.

You can securely enroll in our webinars online or by calling us at 866.873.8419 (or 212-537-6478 for international callers).

Can I subscribe by check?

Yes. Simply mail your payment to: Myra Golden Seminars, 809 S. Aster Ave, Suite 200, Broken Arrow, OK 74012.

What are the technical requirements for access?

To participate you simply need a high-speed Internet connection and computer speakers (or a good speaker phone). You can access audio for our web seminars either through your computer speakers or through a telephone line and you can choose the option you prefer once you login. Our international customers enjoy good quality audio through the computer with no international toll charges.

And more specifically, the following is required:

For PC-based participants:

Internet Explorer^® 6.0 or newer, Mozilla^® Firefox^® 3.0 or newer (JavaScript^TM and Java^TM enabled)
Windows^® 2000, XP, 2003 Server, Vista or Windows^® 7
Cable modem, DSL, or better Internet connection
Minimum of Pentium^® class 1GHz CPU with 512 MB of RAM (recommended) (2 GB of RAM for Windows^® Vista)

For Mac^®-based participants:

Safari^TM 3.0 or newer, Firefox^® 3.0 or newer (JavaScript^TM and Java^TM enabled)
Mac OS^® X 10.4 or newer – Tiger^®, Leopard^® and Snow Leopard^®
PowerPC G4/G5 or Intel processor (512 MB of RAM or better recommended)
Cable modem, DSL, or better Internet connection

Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers. (A USB headset is recommended.)

How many people can participate?

An unlimited number of people from the purchasing organization may participate. (Now isn't that nice?)

Will we get handouts?

Oh yes! A day or two prior to the program we will email you a link to download Myra's entire PowerPoint presentation.

Uh-oh...we missed our scheduled class!

Not to worry, each of our webinars is offered several times a year so you can simply log-in for the next broadcast. Just call our office at 866-873-8419 to have your registration fee applied to another date. If you need to withdraw your registration from a seminar for any reason, we will work with you to apply your registration fee to another Myra Golden Seminars sponsored webinar to be used within twelve months of originally scheduled webinar.

Where do I go if I need technical assistance?

For technical assistance with webinars please call or email:


(800) 263-6317 +1 (805) 690-5753	(U.S. and Canada, toll-free) (direct dial)
gotowebinar@citrixonline.com

Will we get a recording of the webinar?

Yep, you sure will. Within 48 hours of the live event, we will send you a link to your free digital webinar recording. As one of our customers, you'll receive rights to download and save the webinar forever! How cool is that?

Who facilitates Call Center Webinars?

Unless noted otherwise, all webinars are facilitated by Myra Golden.

Myra Golden helps companies build value by listening, engaging, and better serving customers in daily interactions and across social media. Considered one of the pioneers for leveraging social media for customer service, she has helped hundreds of companies design a social media strategy for listening to and engaging customers online. Myra has designed customer service programs for such companies as Verizon Business, McDonald’s, Coca-Cola, National Car Rental, Michelin Tires, and Frito-Lay. She is the author of Beyond WOW! The Service Leadership Approach to Exceptional Customer Service. Learn more about Myra by going to www.MyraGolden.com.

Can you help me convert the time zone for the webinar?

Certainly. All of our webinars broadcast in Eastern Time (New York). Please consult www.timeanddate.com for help converting international time zones.

Call Center Webinars reserves the right to change program dates and times.

I really do love your webinars, Myra. They are very well done and extremely beneficial. The other thing I love is your strong faith that you bring into each of your calls. It is truly a blessing to do what you love to do and it shows. I always find little helpful hints in your information. I love the phrases you gave regarding unreasonable customer requests. Thank you again.

Kristy L. Bolen

Manager of Customer Service

Carlson Hotels Worldwide

Webinar Features

Unlimited Attendance Have as many supervisors, managers or agents attend live events as you like.
Training When You Want It, Where You Want It All webinars are recorded and archived for replay 24/7. Members receive free digital copies of all recordings. Free Workbook for Every Participant You'll receive our value-added, unabridged handouts for each webinar. Fast Webinar Facts Webinars are 90 minutes or 120 minutes $299 tuition Annual Membership with 12-month access to all live events and recorded webinars available for $999 WHAT OUR CUSTOMERS ARE SAYING: I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday. Tim O'Laughlin The Coca-Cola Company *I have never seen a more poised, polished, and passionate speaker!* Cindy Hulsey, Training Manager Tulsa City-County Library *You exceeded our expectations!* Rhonda Fox District IV Manager - Member Relations Best Western International, Inc
Meet your trainer: Myra Golden Myra Golden is one of the most in-demand customer service speakers in North America. Her passion, down-to-earth style, and in-the-trenches experience makes her one of the best choices for in-house training, conventions, and conferences. She’s a perfect fit for contact centers, retail, and food & beverage. Myra has trained customer service professionals in such great companies as Coca-Cola, McDonald's, Frito-Lay, and Michelin. You, too, can have Myra train in your organization – visit her speaking website for more details: www.myragolden.com Explore Myra's book, Beyond WOW. FOLLOW MYRA ON Our Consumer Care group attended your "Dealing with Difficult Customers" web seminar. Not only was this seminar a good addition to our Customer Service Week celebration, this was also a chance to learn more ways to WOW our customers. The overall feedback from our group was very positive -- they felt the session was extremely helpful. Some other comments I received include: "They were able to get good talking points, and your upbeat style made it easy to follow." "I found the 11 phrases list handy and plan to use to update my talking points." Linda A. Monk, STAINMASTER®

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	We help our clients save thousands of training dollars by creating measurably effective, interactive, media-rich supervisory and customer service training events and deploying for Internet viewing anywhere, anytime. Our webinars and on-demand video training makes organization-wide training affordable, flexible, consistent, and extremely effective.