Live & On-Demand Customer Service Web Seminars


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ARCHIVED WEBINARS: Immediate download and viewing

All webinar recordings include:

Full webinar digital recording
Unlimited viewing within your organization with no expiration
Rights to incorporate webinar within your Learning Management System (LMS)

Before You Hit Send!

Why so many companies blow it with customer email and how you can do better

Presented Friday, October 24, 2008 by Myra Golden

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Stop Screaming At Me!

Packed with practical, ready-to-use tips, tactics, and techniques that will help you get any angry customer to back down AND regain their goodwill!

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Social Media Is the New Customer Service

Is your company monitoring complaints on Twitter, FaceBook, and blogs? If not, why not?

We know all the social networking communities you need to be listening to and participating in and we can show you exactly how to do it. We can position your company to surprise and delight consumers who post gripes about your brand online.

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Myra Golden's Complaint Handling Webinar

How to completely restore customer confidence and regain goodwill after any service problem so that you don't lose your customers and your company doesn't end up on YouTube.

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How to Negotiate with Customers

Strategies for Negotiating with Crafty, Cunning & Unreasonable Customers

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Home-Based Shoring

How, when and why to explore an at-home agent program

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Managing to Eliminate Unacceptable Employee Performance

Learn to effective nip unacceptable performance in the bud

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Call Center Monitoring

Practical, easy-to-implement strategies, plus secrets, tips, and techniques to take your quality monitoring to the next level!

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Managing & Motivating Generation Y

Gain practical insights to help you manage today's under 30 workforce (born 1980- 2000)

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Excelling as a First-Time Supervisor

Field-tested and proven strategies to help first-time supervisors quickly establish credibility and gain respect.

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20 Fast WOW Telephone Techniques

This seminar is chock-full of tips and techniques to position call center agents to make callers feel taken care of, effortless diffuse anger, and keep customers coming back. View outline/order

The Best Strategies You've Ever Seen for Getting Rid of Attendance Problems Forever, Motivating Generation Y, and Getting a Handle on Unacceptable Employee Performance, Or Your Money Back!

Webinar Recordings

Topic:

Excelling as a First Time Supervisor

Field-tested and proven strategies to help first-time supervisors quickly establish credibility and gain respect.

Webinar Digital (immediately downloadable) Recording Price: $299 Buy Now

Presenter: Myra Golden

What

Nationally acclaimed management consultant and author, Myra Golden is one of North America's leading experts on employee motivation.

In a rare public event, Myra presents a virtual seminar designed to address the specific day-to-day reality of unending �people� challenges that call center leaders face, and it offers a set of real, not impossible, solutions to the problems of supervising, motivating, and coaching.

Numerous Fortune 500 companies have lauded Myra Golden as the most popular guest speaker in the history of their company meetings and conventions. Many have had her back to work with their management teams again and again.

Pointedly, pragmatically, and without a hint of fluff, Myra explains exactly, step-by-step, how to address the many tough situations call center leaders face everyday with their employees.

Everyone who attended was treated to a phenomenal message delivered by an extremely talented speaker. Each one of us walked away with something new, and all of us feel we could have sat and listened to her for days!

Susan Lipe
A.V.P./Regional Manager, Arvest Bank

Thank you so much for allowing us to participate in your Webinar! We really enjoyed the information and sharing ideas with each other as a result. Your information was very professionally presented as well as useful.

Susan Ballew
HR Manager
Ihloff Salon and Day Spa

Details

You will learn:

3 Ways to cope with first-time supervisor anxiety
How to supervise people who are/were your friends
5 Ways to quickly establish your credibility
4 Things to spend at least a week learning
How to have a successful succession
How to avoid the common problems that sabotage many new supervisors
4 Things you need to learn about your employees
How to use the "Hot Stove" Technique when giving constructive feedback
How to use the skills of a savvy, smarty, confident lawyer in your new position
A 7-step strategy for nipping unacceptable performance in the bud
It's not as hard as you think to discipline a former peer
How to approach employees about problem behavior in such a way that minimizes hostility and defensiveness and maintains esteem
2 kinds of questions that get honest answers when you're coaching a problem employee
How to give feedback that helps your agents correct performance problems on their own
Foolproof tips for ensuring your instructions are clear and understood

All webinar recordings include:

Full webinar digital recording
Unlimited viewing within your organization with no expiration
Rights to download and save webinar video
Rights to incorporate webinar within your Learning Management System (LMS)

Don't just take my word for it. See for yourself what others are saying about my training programs:

Myra Golden's seminars are captivating and resourceful in complaint resolution. Her tactics should be used throughout the world!

Brandy Warrior, Coca-Cola

It was outstanding I could relate to Myra and her strategies.

Kristi Collier, McDonald's Corporation

Myra's program was was excellent. One of the best training sessions we have attended ...well presented. The session was very beneficial to our everyday job!

Shirley Perry, Michelin North America

Myra's workshop provided a process and tools to use when dealing with customer feedback. Her workshop has provided many "A-ha's" for us to incorporate into our day-to-day work environment.

Anne R. Armitage, former manager Customer Relations, Vistakon, a division of Johnson & Johnson

Myra delivered a sensational message that will enable me to be a better, stronger leader.

Rachel Kennerty, Team Manager the Coca-Cola Company

Myra's program changed my attitude about customer service.

Katawi Cato, Coca-Cola North America

My clients love the fact that after attending my live webinars, they can walk away with a free recording of the event.

What that means is, they can get an even greater return on their investment when they take my web seminar and use it:

*As an integral part of their new-hire training program,

*a reinforcement tool with our live full-day training sessions,

*as a stand-alone solution

*or integrated with their in-house training programs.

How about you? How will you use your recording of this webinar?

Excelling as a First Time Supervisor

Field-tested and proven strategies to help first-time supervisors quickly establish credibility and gain respect.

Webinar Digital (immediately downloadable) Recording Price: $299 Buy Now

Presenter: Myra Golden

Call Center Webinars reserves the right to change program dates and times.

I really do love your webinars, Myra. They are very well done and extremely beneficial. The other thing I love is your strong faith that you bring into each of your calls. It is truly a blessing to do what you love to do and it shows. I always find little helpful hints in your information. I love the phrases you gave regarding unreasonable customer requests. Thank you again.

Kristy L. Bolen

Manager of Customer Service

Carlson Hotels Worldwide

Webinar Features

Unlimited Attendance Have as many supervisors, managers or agents attend live events as you like.
Training When You Want It, Where You Want It All webinars are recorded and archived for replay 24/7. Members receive free digital copies of all recordings. Free Workbook for Every Participant You'll receive our value-added, unabridged handouts for each webinar. Fast Webinar Facts Webinars are 90 minutes or 120 minutes $299 tuition Annual Membership with 12-month access to all live events and recorded webinars available for $999 WHAT OUR CUSTOMERS ARE SAYING: I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday. Tim O'Laughlin The Coca-Cola Company *I have never seen a more poised, polished, and passionate speaker!* Cindy Hulsey, Training Manager Tulsa City-County Library *You exceeded our expectations!* Rhonda Fox District IV Manager - Member Relations Best Western International, Inc
Meet your trainer: Myra Golden Myra Golden is one of the most in-demand customer service speakers in North America. Her passion, down-to-earth style, and in-the-trenches experience makes her one of the best choices for in-house training, conventions, and conferences. She�s a perfect fit for contact centers, retail, and food & beverage. Myra has trained customer service professionals in such great companies as Coca-Cola, McDonald's, Frito-Lay, and Michelin. You, too, can have Myra train in your organization � visit her speaking webiste for more details: www.myragolden.com Explore Myra's book, Beyond WOW. FOLLOW MYRA ON Our Consumer Care group attended your "Dealing with Difficult Customers" web seminar. Not only was this seminar a good addition to our Customer Service Week celebration, this was also a chance to learn more ways to WOW our customers. The overall feedback from our group was very positive -- they felt the session was extremely helpful. Some other comments I received include: "They were able to get good talking points, and your upbeat style made it easy to follow." "I found the 11 phrases list handy and plan to use to update my talking points." Linda A. Monk, STAINMASTER�

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	We help our clients save thousands of training dollars by creating measurably effective, interactive, media-rich supervisory and customer service training events and deploying for Internet viewing anywhere, anytime. Our webinars and on-demand video training makes organization-wide training affordable, flexible, consistent, and extremely effective.