|
ARCHIVED
WEBINARS: Immediate download and viewing
|
|
All
webinar recordings include:
-
Full
webinar digital recording
-
Unlimited
viewing within your organization with no expiration
-
Rights
to incorporate webinar within your Learning Management System (LMS)
Before
You Hit Send!
Why
so many companies blow it with customer email and how you can do better
Presented
Friday, October 24, 2008 by Myra Golden
View
outline/order
Stop
Screaming At Me!
Packed
with practical, ready-to-use tips, tactics, and techniques that will help you
get any angry customer to back down AND regain their goodwill!
View
outline/order
Social
Media Is the New Customer Service
Is
your company monitoring complaints on Twitter, FaceBook, and blogs? If not, why
not?
We
know all the social networking communities you need to be listening to and
participating in and we can show you exactly how to do it. We can position your
company to surprise and delight consumers who post gripes about your brand
online.
View
outline/purchase
Myra
Golden's Complaint Handling Webinar
How
to completely restore customer confidence and regain goodwill
after any service problem so
that you don't lose your customers and your company doesn't end
up on YouTube.
View
outline/order
How to Negotiate with Customers
Strategies for Negotiating with Crafty, Cunning & Unreasonable Customers
View
outline/order
Home-Based Shoring
How, when and why to explore an at-home agent program
View outline/order
Managing to Eliminate Unacceptable Employee Performance
Learn to effective nip unacceptable performance in the bud
View outline/order
Call Center Monitoring
Practical, easy-to-implement strategies, plus secrets, tips, and techniques to take your quality monitoring to the next level!
View outline/order
Managing & Motivating Generation Y
Gain practical insights to help you manage today's under 30 workforce (born 1980- 2000)
View
outline/order
Excelling as a First-Time Supervisor
Field-tested and proven strategies to help first-time supervisors quickly establish credibility and gain respect.
View
outline/order
20 Fast WOW Telephone Techniques
This seminar is chock-full of tips and techniques to position call center agents to make callers feel taken care of, effortless diffuse anger, and keep customers coming back. View outline/order
|
|
| |
 |
 |
|
|
| The Best Strategies You've Ever Seen
for Getting Rid of Attendance Problems Forever, Motivating Generation Y, and
Getting a Handle on Unacceptable Employee Performance, Or Your Money Back! |
|
|
Webinar
Recordings
Topic:
Managing
and Motivating Generation Y
Gain
practical insights to help you manage today's under 30 workforce (born 1980-
2000)
Webinar
Digital (immediately downloadable) Recording Price: $299 Buy
Now
Presenter:
Myra
Golden
My,
My, It’s Generation Y: They’ve arrived at work with a new
attitude
|
What
|
|
Nationally
acclaimed management consultant, trainer and author,
Myra Golden is one of North America's leading experts on
managing, motivating, and retaining Generation Y.
In
a rare public web seminar, Myra reveals insights into
the youngest generation in today's workface: Generation
Y. In this very special presentation Myra reveals the
Generation Y work expectations, work ethic, and
personality that most threaten supervisors and managers
and offers a set of real, not impossible, solutions
to the challenges of managing, motivating, and retaining
Generation Y.
I
really do love your webinars,
Myra
. They are very well done and extremely beneficial. The
other thing I love is your strong faith that you bring
into each of your calls. It is truly a blessing to
do what you love to do and it shows. I always find
little helpful hints in your information.
Kristy
L. Bolen
Manager
of Customer Service
Carlson
Hotels Worldwide
Thank
you again for your very valuable presentation. I
personally took away some information that I will be
able to implement immediately in my call center.
Connie Chakford
Manager Consumer Service
The Little Tikes Company
The
program with Myra Golden on managing the relationships
and our interactions with others in different age groups
was the best program I've seen in years, we’d love to
bring her back soon. I think we hit a homerun. Her
style, her content, her interactive teaching techniques
helped our audience think through the situations and
interactions they have every day and gave them ways that
they could be more effective. Even long after our
attendees could have left the program they stayed
afterwards to learn more and talk with Myra personally
about their own situations. This program was such
a hit, and everyone’s really going to be able to use
the ideas they received today.
Doug
Johnson
Arkansas
State Employees Association
We
all loved the webinar - I've had a lot of positive
feedback from my group.
Call
Center Manager
Canada
Managing
and Motivating Generation Y
Gain
practical insights to help you manage today's under 30
workforce (born 1980- 2000)
Webinar
Digital (immediately downloadable) Recording Price: $299
Buy
Now
|
|
Details
|
|
You
will learn:
-
9
Things you can do to bring Generation Y
workers into your circle
-
5
ways to create a motivating environment
for Yers
-
The
importance of being frank with Generation
Y
-
Learn
how to stop battling with your Yers like 2
dogs fighting over one bone
-
How
to motivate Generation Y when the company
doesn’t want to spend much more than
scientists do on rat pellets
-
What
you can – and must – learn from Donald
Trump’s Apprentice about managing
Generation Y
-
Warning:
Your cube is not your workbench: you need
to be MBWA (managing by walking around)
–here are 7 tips to help you do just
that
-
9
Things you can do to win over Generation Y
-
6
Things you need to understand about
Generation Y and what they need to know
about you –and two warnings
-
How
to get Generation Y on
your side, or in any event, not
against you
-
How
to
give Yers instructions and them to act on
it
-
How
to keep Generation Y from driving
you crazy
Managing
and Motivating Generation Y
Gain
practical insights to help you manage today's
under 30 workforce (born 1980- 2000)
Webinar
Digital (immediately downloadable) Recording
Price: $299 Buy
Now |
|
Don't just take my word for it. See for yourself what
others are saying about my training programs:
Myra
Golden's seminars are captivating and resourceful in
complaint resolution. Her tactics should be used throughout
the world!
Brandy
Warrior, Coca-Cola
It was
outstanding I could relate to Myra
and her strategies.
Kristi
Collier, McDonald's Corporation
Myra's program was was excellent. One of the best training sessions we have
attended ...well presented. The session was very beneficial to
our everyday job!
Shirley Perry, Michelin
North America
Myra's workshop provided a process and tools to use when dealing with customer
feedback. Her workshop has provided many "A-ha's"
for us to incorporate into our day-to-day work environment.
Anne R. Armitage,
former manager Customer Relations, Vistakon, a division of
Johnson & Johnson
Myra
delivered a sensational message that will enable me to be a
better, stronger leader.
Rachel
Kennerty, Team Manager the Coca-Cola Company
Myra's program changed my attitude about customer service.
Katawi
Cato, Coca-Cola
North America
My
clients love the fact that after attending my live webinars,
they can walk away with a free recording of the event.
What
that means is, they can get an even greater return on their
investment when they take my web seminar and use it:
*As an integral part of their new-hire
training program,
*a reinforcement tool with our live full-day
training sessions,
*as a stand-alone solution
*or integrated with their in-house training
programs.
How about you? How will you use your recording of this webinar?
Managing
and Motivating Generation Y
Gain
practical insights to help you manage today's under 30 workforce (born 1980-
2000)
Webinar
Digital (immediately downloadable) Recording Price: $299 Buy
Now
Call Center Webinars reserves the right to change program dates and times. |
|
|
I
really do love your webinars,
Myra. They are very well done and extremely beneficial. The
other thing I love is your strong faith that you bring into each of your
calls. It is truly a blessing to do what you love to do and it shows. I
always find little helpful hints in your information. I love the phrases
you gave regarding unreasonable customer requests. Thank you again.
Kristy L. Bolen
Manager of Customer Service
Carlson
Hotels Worldwide
|
|
|
|
|
Unlimited Attendance
Have as many supervisors, managers or agents attend live events as you like. |
|
|
Training When You Want It, Where You Want It
All webinars are recorded and archived for replay 24/7. Members receive free
digital copies of all recordings.
Free Workbook for Every Participant
You'll receive our value-added, unabridged handouts for each webinar.
Fast Webinar Facts
WHAT
OUR CUSTOMERS ARE SAYING:
I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.
Tim O'Laughlin
The Coca-Cola Company
I have never seen a more poised, polished, and passionate speaker!
Cindy Hulsey, Training Manager
Tulsa City-County Library
You exceeded our expectations!
Rhonda Fox
District IV Manager - Member Relations
Best Western International, Inc
|
|
|
|
|
| |
|
|
