Live & On-Demand Customer Service Web Seminars

 
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ARCHIVED WEBINARS: Immediate download and viewing

 

 All webinar recordings include:

  • Full webinar digital recording 

  • Unlimited viewing within your organization with no expiration

  • Rights to incorporate webinar within your Learning Management System (LMS)

 

Before You Hit Send! 

Why so many companies blow it with customer email and how you can do better

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Stop Screaming At Me!

Packed with practical, ready-to-use tips, tactics, and techniques that will help you get any angry customer to back down AND regain their goodwill!

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Social Media Is the New Customer Service

Is your company monitoring complaints on Twitter, FaceBook, and blogs? If not, why not?

 

We know all the social networking communities you need to be listening to and participating in and we can show you exactly how to do it. We can position your company to surprise and delight consumers who post gripes about your brand online.

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Myra Golden's Complaint Handling Webinar 

How to completely restore customer confidence and regain goodwill after any service problem so that you don't lose your customers and your company doesn't end up on YouTube.

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How to Negotiate with Customers  

Strategies for Negotiating with Crafty, Cunning & Unreasonable Customers

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Home-Based Shoring 

How, when and why to explore an at-home agent program

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Managing to Eliminate Unacceptable Employee Performance 

Learn to effective nip unacceptable performance in the bud

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Call Center Monitoring 

Practical, easy-to-implement strategies, plus secrets, tips, and techniques to take your quality monitoring to the next level!   

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Managing & Motivating Generation Y

Gain practical insights to help you manage today's under 30 workforce (born 1980- 2000)

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Excelling as a First-Time Supervisor 

Field-tested and proven strategies to help first-time supervisors quickly establish credibility and gain respect.

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20 Fast WOW Telephone Techniques 

This seminar is chock-full of tips and techniques to position call center agents to make callers feel taken care of, effortless diffuse anger, and keep customers coming back. View outline/order

 

 

 

 

 

 

 

 

 

10 Secrets of Generation Y Management: Think Out of the Box to Effectively Lead, Coach, and Motivate Yers

Friday, September 17, 2010 1:00 - 3:00pm ET 

$299 for unlimited participation within your organization (includes digital recording of the webinar)

Register now!

Webinar Description  

 

In 10 Secretes of Generation Y Management, Myra Golden reveals the Generation Y work expectations, work ethic, and the generational personality. She also offers a set of real, not impossible, solutions to the challenges of managing, motivating, retaining Generation Y talent.

 

“The program with Myra Golden on managing the relationships and our interactions with others in different age groups was the best program I've seen in years, we’d love to bring her back soon.  I think we hit a homerun. Her style, her content, her interactive teaching techniques helped our audience think through the situations and interactions they have every day and gave them ways that they could be more effective. Even long after our attendees could have left the program they stayed afterwards to learn more and talk with Myra personally about their own situations. This program was such a hit, and everyone’s really going to be able to use the ideas they received today.”

 

Doug Johnson

Arkansas State Employees Association

 

Attendees will learn:  

  • 9 Things you can do to bring Generation Y workers into your circle
  • 5  ways to create a motivating environment for Yers
  • The importance of being frank with Generation Y
  • Learn how to stop battling with your Yers like 2 dogs fighting over one bone
  • How to motivate Generation Y when the company doesn’t want to spend much more than scientists do on rat pellets
  • What you can – and must – learn from Donald Trump’s Apprentice about managing Generation Y
  • Warning:  Your cube is not your workbench: you need to be MBWA (managing by walking around) –here are 7 tips to help you do just that
  • 9 Things you can do to win over Generation Y
  • 6 Things you need to understand about Generation Y and what they need to know about you –and two warnings
  • How to get Generation Y on  your side, or in any event, not against  you
  • How to give Yers instructions and them to act on it 

 

 If any of your employees interact with customers over email, you can’t afford to let them miss Before You Hit Send!

10 Secrets of Generation Y Management: Think Out of the Box to Effectively Lead, Coach, and Motivate Yers

Friday, September 17, 2010 1:00 - 3:00pm ET 

$299 for unlimited participation within your organization (includes digital recording of the webinar)

Register now!

 

 

Save big on Myra's webinars with an Annual Membership 

For less than the price of 3 webinars, you can attend all live events and view recordings for 1 year!

  

Don't just take my word for it. See for yourself what others are saying about my training programs:

Myra Golden's seminars are captivating and resourceful in complaint resolution. Her tactics should be used throughout the world!

Brandy Warrior, Coca-Cola

It was outstanding I could relate to Myra and her strategies.

Kristi Collier, McDonald's Corporation

Myra 's program was was excellent. One of the best training sessions we have attended ...well presented. The session was very beneficial to our everyday job!

Shirley Perry, Michelin North America

Myra 's workshop provided a process and tools to use when dealing with customer feedback. Her workshop has provided many "A-ha's" for us to incorporate into our day-to-day work environment.

Anne R. Armitage, former manager Customer Relations, Vistakon, a division of Johnson & Johnson

Myra delivered a sensational message that will enable me to be a better, stronger leader.

Rachel Kennerty, Team Manager the Coca-Cola Company

Myra 's program changed my attitude about customer service.

Katawi Cato, Coca-Cola North America

 

My clients love the fact that after attending my live webinars, they can walk away with a free recording of the event.

What that means is, they can get an even greater return on their investment when they take my web seminar and use it:

      *As an integral part of their new-hire training program,

      *a reinforcement tool with our live full-day training sessions,

      *as a stand-alone solution

      *or integrated with their in-house training programs.

How about you? How will you use your recording of this webinar?  

10 Secrets of Generation Y Management: Think Out of the Box to Effectively Lead, Coach, and Motivate Yers

Friday, September 17, 2010 1:00 - 3:00pm ET 

$299 for unlimited participation within your organization (includes digital recording of the webinar)

Register now!

 

Save big on Myra's webinars with an Annual Membership 

For less than the price of 3 webinars, you can attend all live events and view recordings for 1 year!

 

I really do love your webinars, Myra. They are very well done and extremely beneficial. The other thing I love is your strong faith that you bring into each of your calls.  It is truly a blessing to do what you love to do and it shows. I always find little helpful hints in your information.  I love the phrases you gave regarding unreasonable customer requests. Thank you again.

Kristy L. Bolen

Manager of Customer Service

Carlson Hotels Worldwide

 

 

Webinar Features

Unlimited Attendance

Have as many supervisors, managers or agents attend live events as you like.

Training When You Want It, Where You Want It

All webinars are recorded and archived for replay 24/7. Members receive free digital copies of all recordings.

 

Free Workbook for Every Participant

You'll receive our value-added, unabridged handouts for each webinar. 

 

Fast Webinar Facts

  • Webinars are 90 minutes or 120 minutes

  • $299 tuition 

  • Annual Membership with 12-month access to all live events and recorded webinars available for $999 

 

WHAT OUR CUSTOMERS ARE SAYING:

 

I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.

 

Tim O'Laughlin

The Coca-Cola Company

I have never seen a more poised, polished, and passionate speaker!

Cindy Hulsey, Training Manager  

Tulsa City-County Library 

 

 

You exceeded our expectations!

 

Rhonda Fox

District IV Manager - Member Relations
Best Western International, Inc

 

   

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©2006-2010 Myra Golden Seminars, LLC. All rights reserved.
We help our clients save thousands of training dollars by creating measurably effective, interactive, media-rich supervisory and customer service training events and deploying for Internet viewing anywhere, anytime. Our webinars and on-demand video training makes organization-wide training affordable, flexible, consistent, and extremely effective.