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Webinar
Description
Home-Based
Shoring
Serving
Customers in My Pajamas
How,
when and why to explore an at-home agent program
Friday,
June 18th, 2010
1:00 - 2:30pm ET
Register
now!
$99
for unlimited participation within your organization (includes digital recording
of the webinar)
Who Else Wants
A Home Based Agent Program?
A
well-designed remote agent program
gives companies a more qualified labor
pool, happier agents, better service
delivery, and a savings of about
$25,000 per agent,
but there are also disadvantages you
need to know about.
In
this
webinar I'll share with you everything you
need to critically explore whether or
not a remote agent program is for you.
You
already know that an at-home agent
program is what many of your agents
would love. And you probably already
know that you an at-home agent program
is not for every company, not for
every agent, and that there are both
pros and cons.
Pour
up a cup of coffee and come join me
for an informative web seminar. Here's
what I'll be covering
in this webinar:
·
§
How
you can tap into a more diverse
workforce by deploying a remote agent
program
§
How
LiveOps manages to successfully contract
with 10,000 at-home agents and deliver
platinum-level sales and service
§
Characteristics
of the most successful at-home agents--
let's face it, working from home is not
for everyone
§
The
whole truth and nothing but the truth:
The dis-advantages and advantages of a
remote agent program
§
Discover
how simple it is to fully equip an
at-home agent's workspace
§
The
two main security issues associated with
remote agents
§
3
options for rolling out your remote
agent program
§
How
Office Depot and JetBlue are making
at-home agent programs work for them
§
How
you can begin recruiting stay-at-home
moms and students - and retain them -
with an at-home agent program
§
Answers
to your most pressing questions, like:
Do supervisors work from home or within
brick & mortar? How are agent calls
audited? Do agents come into the office
from time to time? Should we restrict
at-home agents to our city or state? How
are remote agents trained?
§
Recruiting
and selecting agents who will deliver
uncompromising quality
§
The
top 7 challenges companies have
experienced with remote agent programs
and how you can proactively avoid them,
should you move forward with this
§
Exactly
why at-home agents are happier
§
The
bottom line savings with remote agents
over traditional agents
All
webinar recordings include:
-
Full
webinar digital recording
-
Unlimited
viewing within your organization with no expiration
-
Rights
to download and save webinar video
-
Rights
to incorporate webinar within your Learning Management System (LMS)
Home-Based
Shoring
Serving
Customers in My Pajamas
How,
when and why to explore an at-home agent program
Friday,
June 18th, 2010
1:00 - 2:30pm ET
Register
now!
$99
for unlimited participation within your organization (includes digital recording
of the webinar)
Whether
you're ready to seriously explore an
at-home agent program or not, you will
benefit from this seminar.
Generations
X & Y are demanding flexible
scheduling - and they will be heard.
Progressive
companies are already competing for
your agent pool with their attractive
at-home agent programs. I don't think
you can afford to NOT at least learn
about the potential benefits of
developing an at-home agent program.
Home-Based
Shoring
Serving
Customers in My Pajamas
How,
when and why to explore an at-home agent program
Friday,
June 18th, 2010
1:00 - 2:30pm ET
Register
now!
$99
for unlimited participation within your organization (includes digital recording
of the webinar)
Your
Money-Back 4-Week Guarantee
Your
satisfaction is totally guaranteed or
your money back.
Since
you are receiving 90-minutes of
personal instruction from me, you can
imagine how fair this guarantee is.
Your
100% Money Back Guarantee
If
you're not happy anytime within 4
weeks from your purchase, let me
know and you can have your money
refunded
- all of it - no questions
asked.
Home-Based
Shoring
Serving
Customers in My Pajamas
How,
when and why to explore an at-home agent program
Friday,
June 18th, 2010
1:00 - 2:30pm ET
Register
now!
$99
for unlimited participation within your organization (includes digital recording
of the webinar)
Save
big on Myra's webinars with an Annual
Membership
For
less than the price of 3 webinars, you can attend all live events and view
recordings for 1 year
Don't just take my word for it. See for yourself what
others are saying about my training programs:
Myra
Golden's seminars are captivating and resourceful in
complaint resolution. Her tactics should be used throughout
the world!
Brandy
Warrior, Coca-Cola
It was
outstanding I could relate to Myra
and her strategies.
Kristi
Collier, McDonald's Corporation
Myra's program was was excellent. One of the best training sessions we have
attended ...well presented. The session was very beneficial to
our everyday job!
Shirley Perry, Michelin
North America
Myra's workshop provided a process and tools to use when dealing with customer
feedback. Her workshop has provided many "A-ha's"
for us to incorporate into our day-to-day work environment.
Anne R. Armitage,
former manager Customer Relations, Vistakon, a division of
Johnson & Johnson
Myra
delivered a sensational message that will enable me to be a
better, stronger leader.
Rachel
Kennerty, Team Manager the Coca-Cola Company
Myra's program changed my attitude about customer service.
Katawi
Cato, Coca-Cola
North America
My
clients love the fact that after attending my live webinars,
they can walk away with a free recording of the event.
What
that means is, they can get an even greater return on their
investment when they take my web seminar and use it:
*As an integral part of their new-hire
training program,
*a reinforcement tool with our live full-day
training sessions,
*as a stand-alone solution
*or integrated with their in-house training
programs.
How about you? How will you use your recording of this webinar?
Home-Based
Shoring
Serving
Customers in My Pajamas
How,
when and why to explore an at-home agent program
Friday,
June 18th, 2010
1:00 - 2:30pm ET
Register
now!
$99
for unlimited participation within your organization (includes digital recording
of the webinar)
Call Center Webinars reserves the right to change program dates and times. | 
