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Upcoming Webinars
These
webinars are offered at $299 each. The entire year can be purchased for $999. The annual membership includes unlimited access to
live webinars by the purchasing company for 12 months, a digital recording of
webinars, and 24/7 access to all archived webinars.
Note:
On occasion, we may change a date with advance notice due to unforeseen
circumstances or scheduling problems, but we try not to, and it's rare.
Purchase
a 12-month license - Granting unlimited access for you and your entire
organization to all live and archived events for 12 months - $999.
Or
purchase webinars individually for $299 each.
Quality
Contact Center Monitoring
Practical,
easy-to-implement strategies, plus secrets, tips, and techniques to take your
quality monitoring to the next level!
A
remarkably quick and easy 10-point blueprint for building an effective quality
program
Friday,
January 29, 2010 1:00 - 3:00pm ET
This
event has passed, but you can purchase and immediately download the video
recording.
Stop
Screaming at Me: 22
Strategies to Help You Circumvent, Eliminate, and Minimize Difficult Behavior
Outthink,
out persuade, and outwit your most difficult customers! This highly
acclaimed event includes Myra Golden's Verbal Aikido strategy, the psychology of
Anger, and Steven Covey's 5th Habit. Don't miss this one!
Friday,
February 19, 2010 1:00 - 3:00pm ET
This
event has passed, but you can purchase and immediately download the video
recording.
Before
You Hit Send!
Strategies
and Techniques for Structuring Consumer Emails for Instant Rapport and a WOW
Reaction
Why so many companies blow it
with customer email and how you can do better!
Friday,
March 12, 2010 1:00 - 3:00pm ET
This
event has passed, but you can purchase and immediately download the video
recording.
Beyond
WOW: 20 Fast WOW Telephone Techniques
This seminar is chock-full of tips
and techniques to position call center agents to make callers feel taken care
of, effortless diffuse anger, and keep customers coming back.
Friday,
April 16, 2010 1:00 - 3:00pm ET (please
note the new date for this webinar)
This
event has passed, but you can purchase and immediately download the video
recording.
Social
Media Is the New Customer Service
Is
your company monitoring complaints on Twitter, FaceBook,and blogs? If not, why
not?
We
know all the social networking communities you need to be listening to and
participating in and we can show you exactly how to do it. We can position your
company to surprise and delight consumers who post gripes about your brand
online.
Tuesday,
May 25, 2010 1:00 - 3:00pm ET
View
outline/register
Serving
Customers in My Pajamas
How, when and why to
explore an at-home agent program
Friday, June 18th, 2010
1:00 - 2:30pm ET
View
outline/register
Taking Control
of Tough Performance and Attitude Problems
Confront unacceptable employee behavior swiftly, comfortably and correctly—and
with minimum risk
Friday, July
23, 2010
1:00 - 3:00pm ET
View outline/register
10
Secrets of Generation Y Management: Think Out of the Box to Effectively Lead,
Coach, and Motivate Yers
Friday,
September
17, 2010
1:00 - 3:00pm ET
View outline/register
Extreme
Motivation: Powerful Ways to Keep CSRs Pumped and Productive
Friday,
October
1, 2010
1:00 - 3:00pm ET
View outline/register
Social
Media Is the New Customer Service
Is
your company monitoring complaints on Twitter, FaceBook,and blogs? If not, why
not?
We
know all the social networking communities you need to be listening to and
participating in and we can show you exactly how to do it. We can position your
company to surprise and delight consumers who post gripes about your brand
online.
Friday,
October 22, 2010 1:00 - 3:00pm ET
View
outline/register
Quality
Contact Center Monitoring
Practical,
easy-to-implement strategies, plus secrets, tips, and techniques to take your
quality monitoring to the next level!
A
remarkably quick and easy 10-point blueprint for building an effective quality
program
Friday,
November 19, 2010 1:00 - 3:00pm ET
View
outline/register
Dealing
with Difficult Customers: 22
Strategies to Help You Circumvent Eliminate, and Minimize Difficult Behavior
Outthink,
out persuade, and outwit your most difficult customers! This highly
acclaimed event includes Myra Golden's Verbal Aikido strategy, the psychology of
Anger, and Steven Covey's 5th Habit. Don't miss this one!
Friday,
December 17, 2010 1:00 - 3:00pm ET
View
outline/register
Myra
Golden Media reserves the right to change program dates and times. | 
