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ARCHIVED WEBINARS: Immediate download and viewing

 

 All webinar recordings include:

  • Full webinar digital recording 

  • Unlimited viewing within your organization with no expiration

  • Rights to incorporate webinar within your Learning Management System (LMS)

Before You Hit Send! 

Why so many companies blow it with customer email and how you can do better

Presented Friday, October 24, 2008 by Myra Golden

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Stop Screaming At Me!

Packed with practical, ready-to-use tips, tactics, and techniques that will help you get any angry customer to back down AND regain their goodwill!

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Social Media Is the New Customer Service

Is your company monitoring complaints on Twitter, FaceBook, and blogs? If not, why not?

 

We know all the social networking communities you need to be listening to and participating in and we can show you exactly how to do it. We can position your company to surprise and delight consumers who post gripes about your brand online.

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Myra Golden's Complaint Handling Webinar 

How to completely restore customer confidence and regain goodwill after any service problem so that you don't lose your customers and your company doesn't end up on YouTube.

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How to Negotiate with Customers  

Strategies for Negotiating with Crafty, Cunning & Unreasonable Customers

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Home-Based Shoring 

How, when and why to explore an at-home agent program

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Managing to Eliminate Unacceptable Employee Performance 

Learn to effective nip unacceptable performance in the bud

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Call Center Monitoring 

Practical, easy-to-implement strategies, plus secrets, tips, and techniques to take your quality monitoring to the next level!   

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Survival School for Call Center Supervisors 

This encore event was designed to address the specific day-to-day reality of unending “people” challenges that call center leaders face, and it offers a set of real, not impossible, solutions to the problems of supervising, motivating, and coaching.

 

Managing & Motivating Generation Y

Gain practical insights to help you manage today's under 30 workforce (born 1980- 2000)

 

Excelling as a First-Time Supervisor 

Field-tested and proven strategies to help first-time supervisors quickly establish credibility and gain respect.

 

20 Fast WOW Telephone Techniques 

This seminar is chock-full of tips and techniques to position call center agents to make callers feel taken care of, effortless diffuse anger, and keep customers coming back. View outline/order

 

Dealing with Difficult Customers 

Outthink, out persuade, and outwit  your most difficult customers! This is an audio recording that can be listened to right on the site or downloaded to an MP3.

 

 

 

 

 

 

 
The Best Strategies You've Ever Seen for Getting Rid of Attendance Problems Forever, Motivating Generation Y, and Getting a Handle on Unacceptable Employee Performance, Or Your Money Back!

Industry Intelligence

Leading-Edge Ideas and Insights to Help You Build, Repair, and Strengthen Customer Relationships 

I just want to take a minute to say how much I enjoy being a recipient of your services.  I truly look forward to every e-mail, webinar, newsletter, etc…I appreciate that the information is given and not hoarded.  I actively share the information and as the leader of a Quality Assurance team I use the information to inspire creativity and training in my direct reports and in those that we monitor. 

Keep up the great work – you’ve inspired me to be a big fan and I’m hard to win over!  J

Jodi Cannon

Quality Assurance

Ameren

 

The definitive and trusted source for customer service strategy and call center management, Myra Golden shares her latest findings, research, benchmarks, and strategies in a variety of mediums. Internationally recognized and respected for customer service strategy intelligence, Myra helps companies build, repair, and strengthen customer relationships - and take care of the employees charged with managing customer relationships. 

 

 

In weekly Best Practices, Tips and Techniques, Myra shares leading-edge ideas for restoring customer confidence after service mishaps, creating undying loyalty, handling difficult customers more effectively, negotiating with a customer you can't afford to lose, turning customer service into a profit center, and more. View the current issue of Best Practices, Tips & Techniques.

 

Myra Golden's Tip Sheets and Special Reports are available on this website for free and cover such topics as 10 steps to completely regaining customer goodwill after a dis-satisfying experience, 10 ways to get an angry customer to back down, and more. Be sure to check out Myra's popular Tip Sheet for How to Handle Tough Calls from Tough Customers.  

 

TotalCustomerServiceTraining.Com  is Myra's world renowned Question & Answer website. Thousands of corporate web surfers discover Myra Golden Media through this information packed web portal. On this website, Myra personally answers the cries of frustrated and frazzled customer service leaders who are desperately trying to find solutions to their toughest operations, technical, and people challenges. 

 

Additionally, Myra Golden personally delivers live interactive supervisory webinars several times each year to help contact center leadership more effectively coach, motivate, train, and retain employees. Review Myra's current schedule for live call center webinars right here.

 

Get Myra's Expertise In Your Email Box Today Using Our 

Simple 2-Step Sign-Up

I just want to take a moment to "thank you" for your very valuable Tuesday Morning e-mail newsletter. Our Customer Satisfaction Department finds it extremely valuable and helpful in our mission to satisfy customers every day. We also share the many great ideas and tips for handling customer complaints with our franchise owners. Thank you again... we hope we can continue to look forward to Tuesday Morning for a long time to come.

 

 

Beth Vickers

Director

Customer Satisfaction Department

McDonald's Corporation

 

 

 

 

 

 

 

 

 

Call Center Webinars reserves the right to change program dates and times.

I really do love your webinars, Myra. They are very well done and extremely beneficial. The other thing I love is your strong faith that you bring into each of your calls.  It is truly a blessing to do what you love to do and it shows. I always find little helpful hints in your information.  I love the phrases you gave regarding unreasonable customer requests. Thank you again.

Kristy L. Bolen

Manager of Customer Service

Carlson Hotels Worldwide

 

 
Webinar Features

Unlimited Attendance

Have as many supervisors, managers or agents attend live events as you like.

Training When You Want It, Where You Want It

All webinars are recorded and archived for replay 24/7. Members receive free digital copies of all recordings.

 

Free Workbook for Every Participant

You'll receive our value-added, unabridged handouts for each webinar. 

 

Fast Webinar Facts

  • Webinars are 90 minutes or 120 minutes

  • $299 tuition 

  • Annual Membership with 12-month access to all live events and recorded webinars available for $999 

 

WHAT OUR CUSTOMERS ARE SAYING:

 

I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.

 

Tim O'Laughlin

The Coca-Cola Company

I have never seen a more poised, polished, and passionate speaker!

Cindy Hulsey, Training Manager  

Tulsa City-County Library 

 

 

You exceeded our expectations!

 

Rhonda Fox

District IV Manager - Member Relations
Best Western International, Inc

 

Meet your trainer: Myra Golden

Myra Golden is one of the most in-demand customer service speakers in North America. Her passion, down-to-earth style, and in-the-trenches experience makes her one of the best choices for in-house training, conventions, and conferences. She’s a perfect fit for contact centers, retail, and food & beverage.

Myra has trained customer service professionals in such great companies as Coca-Cola, McDonald's, Frito-Lay, and Michelin. You, too, can have Myra train in your organization – visit her speaking webiste for more details: www.myragolden.com 

Explore Myra's book, Beyond WOW.

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Our Consumer Care group attended your "Dealing with Difficult Customers" web seminar.  Not only was this seminar a good addition to our Customer Service Week celebration, this was also a chance to learn more ways to WOW our customers.  The overall feedback from our group was very positive -- they felt the session was extremely helpful.  Some other comments I received include:  "They were able to get good talking points, and your upbeat style made it easy to follow."  "I found the 11 phrases list handy and plan to use to update my talking points."



Linda A. Monk, STAINMASTER®

  

 

 

 

   

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©2006-2010 Myra Golden Seminars, LLC. All rights reserved.
We help our clients save thousands of training dollars by creating measurably effective, interactive, media-rich supervisory and customer service training events and deploying for Internet viewing anywhere, anytime. Our webinars and on-demand video training makes organization-wide training affordable, flexible, consistent, and extremely effective.