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How
to Negotiate with Customers
Strategies
for Negotiating with Crafty, Cunning & Unreasonable Customers
Friday,
May 14, 2010 1:00 - 2:30pm ET
$299
for unlimited participation within your organization (includes digital
recording of the webinar)
Register
now!
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Webinar
Description
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See
How Easily You Can Negotiate Without Giving Away the Store Using
This New Way
I
really enjoyed your webinar and am very excited to share it with
the rest of our team!
KELLY
QUADE
BIG
GAME TREESTANDS
Do
you ever find that you've spent more money to resolve complaints
than you know you should have? Do you sometimes "pay a
customer off" just because it's easier to "get rid of
them"? Do you wish you had more confidence in your ability
to negotiate with customers?
Find
out how to move customers out of a hardball mentality, call
customers on a negotiation ploy, make concessions that don't rob
you of credibility, and resolve complaints without giving the
store away.
Announcing:
How
to Negotiate with Customers:
10 Simple Strategies for
Negotiating with crafty, cunning, and unreasonable customers
"Give
Me 90 Minutes And I’ll Have You Negotiating Like a
Diplomat."
Myra Golden
I
promise, after this 90-minute How to Negotiate with
Customers webinar, you will be inspired and thrilled
with how effective you are at negotiating with customers.
And once you've gotten a taste of how easy it truly is to
get angry customers to back down and reach win win resolutions,
you will be completely STOKED and actually look forward to
negotiating with customers!
How
to Negotiate with Customers
is
CLEAR,
CONCISE, and geared
to give you QUICK RESULTS that will empower you
to reach agreements that balance the interests of both your
customers AND your company.
In
How to Negotiate with Customers, I reveal
secrets like:
- How
to lay a foundation for resolution
- so that you can make better deals with customers (even
unreasonable customers)
- How
to reach agreements that make good business-sense
and still have the customer walk away (or hang up) happy.
- Why
empathy has no place in negotiations with tough
customers.
- The
first step you MUST take when negotiating with an angry
customer
- if you fail to take this step, you WILL spend more money
than you should and you'll feel awful.
- Hear
a STRONG case FOR apologizing to customers
- discover why a simple apology can diffuse anger, help
customers cut to the chase, and minimize emotions AND slash
your settlement costs.
- A
strategy that ALWAYS works
- know your BATNA (Best Alternative to a Negotiated
Agreement) .This is a strategy used by all of the
pros and it will work for you.
- 5
rules for having tough conversations.
Learn the importance of taking control, having the last
word, and 3 other crucial rules.
- How
to regain control by using the "Pause" button
- Pausing is a subtle, but effective strategy that can be
used to intimidate, inspire awe, or just leave
difficult customers in the dust!
- How
to set limits with customers -
AND actually
stick to them!
- 2
mistakes you can't afford to make
when negotiating with customers.
- 7
secrets for moving customers out of a hardball mentality
- you'll love these!
- How
to nail the customer that tries to manipulate with anger
- three simple, but extremely powerful techniques.
- 4
things to never do in a negotiation.
Knowing these "don'ts" makes all the difference.
- Why
you need to beware of hypothetical questions.
- How
to call a customer on a negotiation ploy -
a proven 2-step response is all it takes to call a bluff
with finesse!
- 3
questions you need to ask yourself before making any
concessions
- these questions will help ensure you don't "give the
store away" in an attempt to reach quick
agreements.
- How
to analyze the concessions your customer makes.
What do large concessions tell you? Small concessions?
What about quick concessions? There's a hidden meaning
behind EVERY concession.
--So
you can negotiate with the confidence and skill of Donald Trump,
even if you never dreamed you could!
How
can you use this
training?
- Purchase,
download
and save the digital copy and launch the training whenever
you need it
- As
a refresher training for your employees
- New
hire training for customer service employees
- Easy
and convenient training for your at-home agents (just send
them a link to the digital recording)
All
webinars include:
-
Full
webinar digital recording
-
Unlimited
viewing within your organization with no expiration
-
Rights
to download and save webinar video
-
Rights
to incorporate webinar within your Learning Management
System (LMS)
How
to Negotiate with Customers
Strategies
for Negotiating with Crafty, Cunning & Unreasonable Customers
Friday,
May 14, 2010 1:00 - 2:30pm ET
$299
for unlimited participation within your organization (includes digital recording
of the webinar)
Register
now!
The
program today was superb! I
really enjoyed it.
Mike
Strakal, Integrated Physician Management, Inc.
Myra,
your seminar was fun, interactive, and thorough. The way you
tapped into our "Creative Thinking" was great! I
truly enjoyed your enthusiasm and commitment to
making
this seminar one of the best my team has ever experienced.
Hylan Tucker, former Training Manager, The Bama Companies
Attend
How to Negotiate with Customers and you'll also get:
-
13
Great phrases for breaking through standoffs, stalemates,
and deadlocks
-
A
must-have negotiation checklist - what to do before,
during, and immediately after a negotiation
-
7
Tips for getting the most out of negotiating with
customers via email
Negotiate
Like a Diplomat Webinar Recording
10
Simple Strategies for Negotiating with crafty, cunning, and
unreasonable customers
Webinar
Digital
Recording Price: (Immediately downloadable) $299 Buy
Now
Like
all of my webinars, How to Negotiate with Customers
is backed by our 100% satisfaction guarantee.
If you don't feel the tips, tactics, and techniques
provided in this high impact webinar will help you and your
employees negotiate with more ease and effectiveness, I don't
deserve your business and I'll refund every penny.
If
my field-tested strategies don't work for you, just call our
offices at 866-873-8419 within four weeks of your purchase to
receive a full refund.
What
I'm saying is don't decide now if How to Negotiate with
Customers is right for you. Try it out for one full
month-risk free.
If
How to Negotiate with Customers doesn't help
you overcome any stumbling blocks to effective negotiation, if
it doesn't guide you step by step through
laying a foundation for win win negotiation, how to set limits
and stick to them, and if it doesn't take you by the
hand and teach you how to move customers out of a
hardball mentality, and how to reach agreements that don't
require that you give away the farm, and if it doesn't make
negotiating with customers easier than you ever dreamed
possible, then I don't want your money and I'll gladly
give it all back.
You
have nothing to lose!
One
tiny idea could save you thousands of dollars in slashed
settlement costs.
Can
you afford to make major blunders
and spend more money than you should when common mistakes
could be avoided with a low $299. investment in this
professional development event?
How
to Negotiate with Customers
Strategies
for Negotiating with Crafty, Cunning & Unreasonable Customers
Friday,
May 14, 2010 1:00 - 2:30pm ET
$299
for unlimited participation within your organization (includes digital recording
of the webinar)
Register
now!
Save
big on Myra's webinars with an Annual
Membership
For
less than the price of 3 webinars, you can attend all live events and view
recordings for 1 year
Don't just take my word for it. See for yourself what
others are saying about my training programs:
Myra
Golden's seminars are captivating and resourceful in
complaint resolution. Her tactics should be used throughout
the world!
Brandy
Warrior, Coca-Cola
It was
outstanding I could relate to Myra
and her strategies.
Kristi
Collier, McDonald's Corporation
Myra's program was was excellent. One of the best training sessions we have
attended ...well presented. The session was very beneficial to
our everyday job!
Shirley Perry, Michelin
North America
Myra's workshop provided a process and tools to use when dealing with customer
feedback. Her workshop has provided many "A-ha's"
for us to incorporate into our day-to-day work environment.
Anne R. Armitage,
former manager Customer Relations, Vistakon, a division of
Johnson & Johnson
Myra
delivered a sensational message that will enable me to be a
better, stronger leader.
Rachel
Kennerty, Team Manager the Coca-Cola Company
Myra's program changed my attitude about customer service.
Katawi
Cato, Coca-Cola
North America
My
clients love the fact that after attending my live webinars,
they can walk away with a free recording of the event.
What
that means is, they can get an even greater return on their
investment when they take my web seminar and use it:
*As an integral part of their new-hire
training program,
*a reinforcement tool with our live full-day
training sessions,
*as a stand-alone solution
*or integrated with their in-house training
programs.
How about you? How will you use your recording of this webinar?
How
to Negotiate with Customers
Strategies
for Negotiating with Crafty, Cunning & Unreasonable Customers
Friday,
May 14, 2010 1:00 - 2:30pm ET
$299
for unlimited participation within your organization (includes digital recording
of the webinar)
Register
now!
Save
big on Myra's webinars with an Annual
Membership
For
less than the price of 3 webinars, you can attend all live events and view
recordings for 1 year
Call Center Webinars reserves the right to change program dates and times. | 
