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Webinar
Recordings
Topic:
Before
You Hit Send!
Why so many companies blow it with customer email and how you can do
better
Webinar
Digital (immediately downloadable) Recording Price: $299 Buy
Now
Presenter:
Myra
Golden
Recent
research has uncovered stunning failures in email customer
service:
-
46% of customers
say they are not getting adequate answers to
their questions.
-
Everyday thousands of emails go out to consumers with embarrassing grammar gaffes.
-
Unlike a telephone interaction, email is forever. More and more emails are being posted on blogs,
leaving companies exposed and shamed.
-
Consumers are not happy
with email response time: The average company takes 2 days (46 hours) to respond to a customer’s
email.
-
Customers will send 9 billion emails to
companies this year, yet less
than 10% of companies provide training to help employees
with email communication.
My Before You Hit Send! training
is CLEAR, CONCISE, and geared to give your employees QUICK RESULTS that will empower them to steer clear of the daily
mishaps that make your company look bad and they’ll learn to
craft emails that convey a warm, helpful, friendly tone.
In
Before You Hit Send! I reveal secrets like…
What You Need to
Know Before You Send Your Next Email to a Customer
-
7
grammar gaffes that make you look dumb (and rob your
company of credibility)
-
The 100%
dummy-proof trick that you can use to ensure you answer each of your customer’s
questions completely
-
Why
it’s important for your email to do more than just answer
the customer’s questions
-
Never
send an email that you wouldn’t want posted, in its
entirety, on a blog!
Creating a Winning
Email Style
-
How
to write short, descriptive subject lines and why you should
-
How
to structure your email for greatest impact
-
Build
instant rapport with your customers by writing with a
casual, contemporary tone
-
Why
you need to communicate with short sentences and short
paragraphs in email
Proofread Like a
High School English Teacher
-
How to avoid (very) common gaffes and goofs
that rob your company of credibility
-
Why
proofreading your email backwards can help you catch
embarrassing errors
-
Get
a checklist of key things to re-view before
ever hitting the send button
-
Why
knowing your natural visual span can keep you from
overlooking typos and other credibility-robbing errors
-
Great
tips for proofing on your computer monitor
-
BONUS: Expert editors' tricks for spotting their own mistakes
Making
Sure Bad Things Don’t Happen Over Email
-
Kid-glove
techniques for responding to complaints when you can’t say
“yes”
-
Avoid
negative words and phrases that can push your customer’s
hot buttons
-
How
to know when it’s time to break the email thread and just
pick up the phone
-
The
greatest major hurdle to
completely answering every question customers pose in emails:
Once you've reached this special "tipping point,"
your email
response
will suddenly hit a whole new level
PLUS, get a CHEAT SHEET that will set
the record straight once and forever on whether to use “its”
or “it’s”, “your” or “you’re” “there” or
“their”, and a half dozen other common mistakes that make you look bad.
If
any of your employees interact with customers over email, you
can’t afford to let them miss Before
You Hit Send!
Before
You Hit Send!
Why so many companies blow it with customer email and how you can do
better
Webinar
Digital (immediately downloadable) Recording Price: $299 Buy
Now
Presenter:
Myra
Golden
All
webinar recordings include:
-
Full
webinar digital recording
-
Unlimited
viewing within your organization with no expiration
-
Rights
to download and save webinar video
-
Rights
to incorporate webinar within your Learning Management System (LMS)
In
this concise web event I'll
be teaching you
and your employees
how you can go back
to your desk
and become proficient in quickly
crafting and proofing emails faster
and with fewer
struggles
than you would ever imagine, simply by following
my
10
Golden Rules
for Email Response.
You
and your employees will
learn how to connect
with customers and establish rapport more powerfully.
You'll learn tips and tricks to re-read
and proof accurately.
You'll learn what pitfalls to avoid and what hurdles to
overcome to communicate
with less back-and-forth
threads. You'll learn how to surprise
and delight customers over email.
My
Ironclad
Money-Back GUARANTEE
To You
Your
satisfaction is assured through my no-risk, no questions-asked,
ironclad money-back guarantee.
If
for any reason, you aren’t thrilled and satisfied with your
training experience, just contact me directly within 30 days and
I’ll refund your purchase price.
What
I‘m saying is, don’t decide now if Before
You Hit Send! is right for you.
Try
it out for one full month- risk free.
If
my training doesn’t help you proof
emails more effectively, if I don’t guide
you step-by-step through writing an email response that
conveys a warm, friendly
tone, if I don’t take you by the hand and show you how to
diplomatically communicate with customers in tough situations,
and if I don’t inspire you to develop your skills in consumer
email response, then I don’t deserve your money and I’ll
give it back.
You
have nothing to lose!
Before
You Hit Send!
Why so many companies blow it with customer email and how you can do
better
Webinar
Digital (immediately downloadable) Recording Price: $299 Buy
Now
Presenter:
Myra
Golden
Don't just take my word for it. See for yourself what
others are saying about my training programs:
Myra
Golden's seminars are captivating and resourceful in
complaint resolution. Her tactics should be used throughout
the world!
Brandy
Warrior, Coca-Cola
It was
outstanding I could relate to Myra
and her strategies.
Kristi
Collier, McDonald's Corporation
Myra's program was was excellent. One of the best training sessions we have
attended ...well presented. The session was very beneficial to
our everyday job!
Shirley Perry, Michelin
North America
Myra's workshop provided a process and tools to use when dealing with customer
feedback. Her workshop has provided many "A-ha's"
for us to incorporate into our day-to-day work environment.
Anne R. Armitage,
former manager Customer Relations, Vistakon, a division of
Johnson & Johnson
Myra
delivered a sensational message that will enable me to be a
better, stronger leader.
Rachel
Kennerty, Team Manager the Coca-Cola Company
Myra's program changed my attitude about customer service.
Katawi
Cato, Coca-Cola
North America
My
clients love the fact that after attending my live webinars,
they can walk away with a free recording of the event.
What
that means is, they can get an even greater return on their
investment when they take my web seminar and use it:
*As an integral part of their new-hire
training program,
*a reinforcement tool with our live full-day
training sessions,
*as a stand-alone solution
*or integrated with their in-house training
programs.
How about you? How will you use your recording of this webinar?
Before
You Hit Send!
Why so many companies blow it with customer email and how you can do
better
Webinar
Digital (immediately downloadable) Recording Price: $299 Buy
Now
Presenter:
Myra
Golden
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