Is
your company monitoring complaints on Twitter, FaceBook, and blogs? If not, why
not?
We
know all the social networking communities you need to be listening to and
participating in and we can show you exactly how to do it. We can position your
company to surprise and delight consumers who post gripes about your brand
online.
How
to completely restore customer confidence and regain goodwill
after any service problem so
that you don't lose your customers and your company doesn't end
up on YouTube.
This seminar is chock-full of tips and techniques to position call center agents to make callers feel taken care of, effortless diffuse anger, and keep customers coming back. View outline/order
Social
Media Is the New Customer Service
Tuesday,
May 25, 2010 1:00 - 3:00pm ET
$299
for unlimited participation within your organization (includes digital
recording of the webinar)
We
know all the social networking communities you need to be
listening to and participating in and we can show you exactly
how to do it. We can position your company to surprise and
delight consumers who post gripes about your brand online.
We
found your event to be extremely informative and have been
already trying out things you suggested and researching
others.
Colleda
Dolinski
Rainier
Fruit Company
A
message from Myra Golden...
Does
your company monitor complaints on Twitter, FaceBook, YouTube and
blogs?
If not, why aren’t you?
In
this special web recording,
I
will show you exactly how to find and respond to complaints
about your brand that are posted in social networking
communities.
Last
year a Comcast customer experienced an outage with both her
high-speed Internet and phone service. She says it took at least
an hour and a half to get through to a
live person at Comcast and that person
told her it would be 3 days before a technician could come out.
Frustrated, the customer logged on to Twitter from her
Blackberry and typed "Damn
Internet down in my house. Arrrrrgh. Can't fix until Thursday.
Shoot me."
A
Comcast “Digital Detective” saw the posting, tracked the
customer down, and had the customer’s Internet and phone back
up by 5pm that day. The customer was
blown away
when Comcast contacted her after discovering her “Tweet” and
was equally WOWed
with the speed of response. This astonishing
problem
detection and resolution has generated a ton of priceless
word-of-mouth advertising
for Comcast.
If
you’re not WOWing customers in this way on a regular basis,
you need to attend my Social Media is the New Customer Service
web event on March 27th at 1:00pm EDT.
I
know all the social networking communities you need to be
listening to and participating in and I can show you exactly how
to do it. I can position your company to surprise and delight
consumers who post gripes about your brand online.
You
will learn:
=>
How to easily find and participate in online conversations about
your brand(s) in forums, blogs, FaceBook, Twitter, Amazon.Com
Reviews, and other social networking communities.
=>
How companies
like Southwest Airlines, Zappos, Starbucks, Dell, Comcast, and
Rubbermaid are very successfully using social media to build,
restore, and strengthen customer relationships.
=>How
to setup a FaceBook business page that will ultimately become a
“community” where your fans come for product updates, help
for problems, and to rave about your brand.
=>
How to setup your own social media team (within your existing
contact center) that aggressively protects your brand
credibility, listens to consumers, and serves customers like
never before.
=>How
to harness the power of social media to help you manage crisis
situations and to resolve problems faster than ever before.
=>
Why putting an existing customer service representative in
charge of monitoring blogs and social media is both a real
morale and productivity booster.
=>
How you can use YouTube to educate customers and why you can’t
afford not to be doing this.
=>
How to absolutely WOW customers by scanning social media for
complaints and responding with super-quick speed.
Plus,
much, much more.
I
can’t wait to get you up to speed on social media.
Myra
Golden
All
webinar recordings include:
Full
webinar digital recording
Unlimited
viewing within your organization with no expiration
Rights
to download and save webinar video
Rights
to incorporate webinar within your Learning Management System (LMS)
Social
Media Is the New Customer Service
Tuesday,
May 25, 2010 1:00 - 3:00pm ET
$299
for unlimited participation within your organization (includes digital
recording of the webinar)
For
less than the price of 3 webinars, you can attend all live events and view
recordings for 1 year!
Don't
just take my word for it. See for yourself what others are saying about my
training programs:
MyraGolden's
seminars are captivating and resourceful in complaint resolution. Her tactics
should be used throughout the world!
Brandy
Warrior, Coca-Cola
It
was outstanding I could relate to
Myra
and her strategies.
Kristi
Collier, McDonald's
Corporation
Myra's
program was was excellent. One of the best training sessions we have attended
...well presented. The session was very beneficial to our everyday job!
Shirley
Perry, Michelin North
America
Myra's
workshop provided a process and tools to use when dealing with customer
feedback. Her workshop has provided many "A-ha's" for us to
incorporate into our day-to-day work environment.
Anne
R. Armitage, former manager Customer Relations, Vistakon, a division ofJohnson & Johnson
Myra
delivered a sensational message that will enable me to be a better, stronger
leader.
Rachel
Kennerty, Team
Manager the Coca-Cola Company
Myra
's
program changed my attitude about customer service.
Katawi
Cato, Coca-Cola
North America
My
clients love the fact that after attending my live webinars, they can walk away
with a free recording of the event.
What
that means is, they can get an even greater return on their investment when they
take my web seminar and use it:
*As an integral part of their new-hire training program,
*a reinforcement tool with our live full-day training sessions,
*as a stand-alone solution
*or integrated with their in-house training programs.
How
about you? How will you use yourrecording of this webinar?
For
less than the price of 3 webinars, you can attend all live events and view
recordings for 1 year!
I
really do love your webinars,
Myra. They are very well done and extremely beneficial. The
other thing I love is your strong faith that you bring into each of your
calls. It is truly a blessing to do what you love to do and it shows. I
always find little helpful hints in your information. I love the phrases
you gave regarding unreasonable customer requests. Thank you again.
Kristy L. Bolen
Manager of Customer Service
Carlson
Hotels Worldwide
Webinar Features
Unlimited Attendance
Have as many supervisors, managers or agents attend live events as you like.
Training When You Want It, Where You Want It
All webinars are recorded and archived for replay 24/7. Members receive free
digital copies of all recordings.
Free Workbook for Every Participant
You'll receive our value-added, unabridged handouts for each webinar.
Fast Webinar Facts
Webinars
are 90 minutes or 120 minutes
$299 tuition
Annual
Membership with 12-month access to all live events and recorded webinars available for $999
WHAT
OUR CUSTOMERS ARE SAYING:
I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.
Tim O'Laughlin
The Coca-Cola Company
I have never seen a more poised, polished, and passionate speaker!
Cindy Hulsey, Training Manager
Tulsa City-County Library
You exceeded our expectations!
Rhonda Fox
District IV Manager - Member Relations Best Western International, Inc
Meet your trainer: Myra
Golden
Myra Golden is one of the
most in-demand customer service speakers in North America. Her passion,
down-to-earth style, and in-the-trenches experience makes her one of the
best choices for in-house training, conventions, and conferences.
She’s a perfect fit for contact centers, retail, and food &
beverage.
Myra has trained customer
service professionals in such great companies as Coca-Cola, McDonald's,
Frito-Lay, and Michelin. You, too, can have Myra train in your
organization – visit her speaking webiste for more details: www.myragolden.com
Our
Consumer Care group attended your "Dealing with Difficult Customers"
web seminar. Not only was this seminar a good addition to our Customer
Service Week celebration, this was also a chance to learn more ways to WOW our
customers. The overall feedback from our group was very positive -- they
felt the session was extremely helpful. Some other comments I received
include: "They were able to get good talking points, and your upbeat
style made it easy to follow." "I found the 11 phrases list
handy and plan to use to update my talking points."
We help our clients save thousands of training dollars by creating measurably effective, interactive, media-rich supervisory and customer service training events and deploying for Internet viewing anywhere, anytime. Our webinars and on-demand video training makes organization-wide training affordable, flexible, consistent, and extremely effective.
