Call Center Training, Call Center Agent Training

You don’t have to get frustrated dealing with demanding, irate, or unreasonable customers and you don’t have to put up with verbal abuse and threats from customers.

If you have the right tactics and techniques and the motivation, you can get any angry customer to back down and ultimately regain the customer’s goodwill.

I want to get you started down the fast track to total confidence and skill in dealing with frustrating customers.

After I accepted my first job in retail I found myself spending eight priceless years on the frontline dealing with unhappy, aggressive, and completely frustrating customers. I was forced to learn, on my own, how to get angry customers to back down, how to deal with attempts at physical intimidation, and how to completely restore customer confidence after service failures.

Through my experience, in the trenches with customers, I discovered some tested and proven techniques that work – all pieced together in a strategy that will take you from flat to an absolute diplomat, faster than you’ll believe possible.

Yes, you CAN do it. And I want to get you started, with a high-impact live web event. In this webinar I'll share with you a series of critical strategies, including:

Hostile Interaction Essentials – 10 things every customer service representative should know

Don’t Shoot Yourself in the Foot – Self-defeating actions that make your job harder

Don't just take my word for it. See for yourself what others are saying about my training programs:

Myra Golden's seminars are captivating and resourceful in complaint resolution. Her tactics should be used throughout the world!

Brandy Warrior, Coca-Cola

It was outstanding I could relate to Myra and her strategies.

Kristi Collier, McDonald's Corporation

Myra 's program was was excellent. One of the best training sessions we have attended ...well presented. The session was very beneficial to our everyday job!

Shirley Perry, Michelin North America

Myra 's workshop provided a process and tools to use when dealing with customer feedback. Her workshop has provided many "A-ha's" for us to incorporate into our day-to-day work environment.

Anne R. Armitage, former manager customer Relations, Vistakon, a division of Johnson & Johnson

Myra delivered a sensational message that will enable me to be a better, stronger leader.

Rachel Kennerty, Team Manager the Coca-Cola Company

Myra 's program changed my attitude about customer service.

Katawi Cato, Coca-Cola North America

My clients love the fact that after attending my live webinars, they can walk away with a free recording of the event.

What that means is, they can get an even greater return on their investment when they take my web seminar and use it:

Nobody will shed a tear for you if you blow your whole training budget on lousy customer service training, stilted and useless ebooks and newsletters, or dull and dry trainers.

No bookstore will guarantee the effectiveness of the books you buy. Nobody will guarantee the CDs you get. No trainer will give you your money back if you don't learn anything.

If within 2 weeks you don’t find yourself already handling difficult customers with more easy, getting angry customers to back down more quickly, and feeling more confident as you speak to demanding customers, then just tell me and I will give you a prompt and cheerful full refund.


	We help our clients save thousands of training dollars by creating measurably effective, interactive, media-rich supervisory and customer service training events and deploying for Internet viewing anywhere, anytime. Our webinars and on-demand video training makes organization-wide training affordable, flexible, consistent, and extremely effective.