|
Answers & Free Resources for your toughest customer service challenges
* Getting angry customers to back down * Resolving complaints without giving the store away * Negotiating with customers like a pro
Call Center Supervisory & Management Help
* Call center management best practices * Call monitoring when you have limited time and staff * How to REALLY motivate call center agents * Understanding your Generation Y workforce * Eliminating unacceptable agent performance issues |
![]() |
|
Get real-world tips & techniques for WOWing customers, dealing with difficult customers, and handling complaints with finesse delivered right to your inbox - FREE.
Sign up now and we'll give you a 6-pack of Myra Golden's Dealing with Difficult Customers videos. You'll be able to download the videos immediately!
|
Free Video Tip of the Month "The Psychology of Anger" Featuring Myra Golden -6 minutes
Click the play button 2x to watch the video. Help for Dealing
with Difficult Customers Imagine your next phone call is from an angry, irate customer, and you've only got a few seconds to gain control. Are you 100% confident you can handle it? If not, Myra Golden has the perfect program for you...an online video training designed specifically for call center agents. Simply
click this link now to see what it's all about:
http://www.handledifficultcustomers.com
Affordable Web Seminars for Call Center Supervisors & Managers
Call
Center Webinars
is a division of the Myra
Golden Company,
the powerhouse driving annual professional development
training for managers, supervisors, and frontline staff
for many of the nation’s Fortune 500 companies.
Live webinars and webinar recordings always available. Visit the course listing now.
|
Call Center Manager Training How to Handle Difficult Customers Training Customer service newsletter Online seminars for call centers Customer Service Free Articles Myra Golden Free Customer Service Tip of the Month Video CONTACT US
Myra Golden Media
809 S. Aster Ave., Suite 200
Broken Arrow, OK 74012
866.873.8419