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for your toughest customer service challenges


* Handling difficult customers

* Getting angry customers to back down

* Resolving complaints without giving the store away 

* Negotiating with customers like a pro

 

Call Center Supervisory & Management Help

 

* Call center management best practices

* Call monitoring when you have limited time and staff

* How to REALLY motivate call center agents

* Understanding your Generation Y workforce

Eliminating unacceptable agent performance issues

 

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"The Psychology of Anger"

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Help for Dealing with Difficult Customers


Imagine your next phone call is from an angry,
irate customer, and you've only got a few seconds to gain control. 

Are you 100% confident you can handle it?

If not, Myra Golden has the perfect program for you...an online video training designed specifically for call center agents.

Simply click this link now to see what it's all about: http://www.handledifficultcustomers.com 

 

Affordable Web Seminars 

for Call Center Supervisors & Managers


 

Call Center Webinars is a division of the Myra Golden Company, the powerhouse driving annual professional development training for managers, supervisors, and frontline staff for many of the nation’s Fortune 500 companies.  

 

Live webinars and webinar recordings always available. Visit the course listing now.

 

 

 

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