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>>Seeking
tips to improve written English in emails
Myra's
answer to Seeking
tips to improve written English in
emails
This
is such a challenging issue for most companies
today...ensuring that our written communications
via email are professional and grammatically correct.
My
company offers a half day Business Writing workshop
for call center agents to help them learn the essentials
of proofing their own work, avoiding the most common embarrassing
and flagrant mistakes in written communication,
and more. If you'd like to learn more, please contact
one of our Learning
Advisors here.
In
the meantime, though, I invite you to explore two
websites that offer free tips that you can immediately
adopt and apply to create your own business writing lab:
10
flagrant grammar mistakes that make you look stupid
Free
online lessons to help you improve your English grammar
and spelling
And
finally, here is a link
to an excellent online course that is affordable. It's
designed specifically for call center professionals and
the course content includes:
-
-
Interpret
the customer's message
-
Decide
the next step
-
Write
the subject line
-
Write
the greeting
-
Acknowledge
the customer's feelings
-
Assure
the customer you're working for him or her
-
State
the problem
-
Explain
the next step or status
-
Escalate
when necessary
-
Request
further information
-
Describe
possible causes or problems
-
Explain
remedies or actions
-
Explain
customer actions
-
Write
the next step or options
-
Write
a cordial closing
-
Follow
up
-
Write
clear chat messages
I
wish you success in improving the spelling and grammar
skills of your call center agents.
You
might also want to check out my response to "How
to build rapport through email."
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was very pleased with Myra' presentation, but even more
so, I was left with a sense of new energy and desire to
put her recommendations to use. I
can't wait for Monday!
Tim
O'Laughlin
The
Coca-Cola Company
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I
just want to take a moment to "thank you" for
your very valuable Tuesday Morning e-mail newsletter.
Our Customer Satisfaction Department finds it extremely
valuable and helpful in our mission to satisfy customers
every day. We also share the many great ideas and tips
for handling customer complaints with our franchise
owners. Thank you again... we hope we can continue to
look forward to Tuesday Morning for a long time to come.
Beth
Vickers
Director
Customer
Satisfaction Department
McDonald's
Corporation
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