Customer Service Articles, Dealing with Difficult Customers, Call Center Training Supervisory Training

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ť Handling difficult customers

ť Getting angry customers to back down

ť Resolving complaints without giving the store away

Supervisory & Management Help

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ť Call monitoring when you have limited time and staff

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ť Understanding your Generation Y workforce

ť Eliminating unacceptable agent performance issues

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>>Free Downloadable Scripts, Templates, Forms & Videos

IMPORTANT NOTICE: The information contained on this site is meant as general information only. It should not be used as a substitute for legal or professional advice.

Supervisory Help

Sample Interview Questions for Customer Service Representative

Progressive Discipline Typical Steps

Sample Firing Script

Termination Meeting Checklist

Sample Script for Coaching Call Center Agents

Sample Script for Coaching Unacceptable Performance

10 Steps for Giving Constructive Feedback

Script for What to Say to the Customer Who Demands to Speak to a Supervisor

Sample Script for Responding to Complaints

Telecommuting Checklist and Agreement

Help for Customer Service Representatives

FREE VIDEOS

13 Helpful Phrases for Negotiating with Customers

Free Video Tip of the Month

"Be Gumby with Your Customers"

Featuring Myra Golden -2 minutes

Help for Dealing with Difficult Customers

Imagine your next phone call is from an angry,
irate customer, and you've only got a few seconds to gain control.

Are you 100% confident you can handle it?

If not, Myra Golden has the perfect program for you...an online video training designed specifically for call center agents.

Simply click this link now to see what it's all about: http://www.handledifficultcustomers.com

Web Seminars

for Call Center Supervisors & Managers

Call Center Webinars is a division of the Myra Golden Company, the powerhouse driving annual professional development training for managers, supervisors, and frontline staff for many of the nations Fortune 500 companies.

Live webinars and webinar recordings always available. Visit the course listing now.

Customer Service Newsletter

Sign up now and we'll give you a 6-pack of Myra Golden's Dealing with Difficult Customers videos. You'll be able to download the videos immediately!

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