Can
I Get Your 10 Golden Rules for Complaint Handling and
Dealing with Difficult Customers?
I
attended your Negotiation Skills for Call Center Agents
training event in Denver last week and you referred to
the 10 Golden Rules for Complaint Handling (and dealing
with difficult customers). That sounds like a great
script. Can you email me a copy of the 10 Golden Rules
for Complaint Handling.
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I
was very pleased with Myra' presentation, but even more
so, I was left with a sense of new energy and desire to
put her recommendations to use. I
can't wait for Monday!
Tim
O'Laughlin
The
Coca-Cola Company
You're invited to
subscribe to Myra Golden's weekly customer
service newsletter, designed for those who oversee
customer service operations and frontline service
professionals who want to build loyal relationships with
customers and restore customer confidence in the company
after service failures.
Sign up now and get 6
free videos from Myra's Dealing with Difficult Customers
series. We'll send you a link to view your free
downloads the moment you sign up. These videos can be
viewed as many times as you like and even shared with
your team!
I
just want to take a moment to "thank you" for
your very valuable Tuesday Morning e-mail newsletter.
Our Customer Satisfaction Department finds it extremely
valuable and helpful in our mission to satisfy customers
every day. We also share the many great ideas and tips
for handling customer complaints with our franchise
owners. Thank you again... we hope we can continue to
look forward to Tuesday Morning for a long time to come.
