Easy solutions

 

for your toughest customer service challenges


» Handling difficult customers

» Call center management best practices 

» Getting long-winded callers to cut to the chase

» Negotiating with customers like a pro

» Understanding your Generation X workforce

» Eliminating unacceptable agent performance issues

Welcome to TotalCustomerServiceTraining.Com - your number one source for

Customer Service Help

HOME

 

Free Training Tip Video

 >>Handling Product Liability Complaints

"  

Windows Media 9 Series Player This Myra Golden video requires broadband Internet access such as DSL/Cable Internet and uses Windows Media Player  Click on the icon to get the FREE player if you are unable to watch the Webinar. 

 

This training video is an excerpt from Myra Golden's Dealing with Difficult Customers online training. 

 

Learn how to deal with difficult customers with ease. Learn to outwit and outthink difficult customers! Learn more.

 

I was very pleased with Myra' presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday!

 

Tim O'Laughlin

The Coca-Cola Company

 

You're invited to subscribe to Myra Golden's weekly customer service newsletter, designed for those who oversee customer service operations and frontline service professionals who want to build loyal relationships with customers and restore customer confidence in the company after service failures.

 

Sign up now and get 6 free videos from Myra's Dealing with Difficult Customers series. We'll send you a link to view your free downloads the moment you sign up. These videos can be viewed as many times as you like and even shared with your team!

Signup Now 

 

I just want to take a moment to "thank you" for your very valuable Tuesday Morning e-mail newsletter. Our Customer Satisfaction Department finds it extremely valuable and helpful in our mission to satisfy customers every day. We also share the many great ideas and tips for handling customer complaints with our franchise owners. Thank you again... we hope we can continue to look forward to Tuesday Morning for a long time to come.

Beth Vickers

Director

Customer Satisfaction Department

McDonald's Corporation

 

Ask your most pressing customer service question right here

 

 Customer service speaker  Customer service newsletter   Online seminars for call centers  Customer Service Free Articles Myra Golden    Free Customer Service Tip of the Month Video   Contact Us

Back to homepage   Contact Us

Totalcustomerservicetraining.com is a public service site sponsored by Myra Golden Seminars.