I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.

Tim O'Laughlin

The Coca-Cola Company

Tulsa City-County Library 

You exceeded our expectations!

Rhonda Fox

District IV Manager - Member Relations
Best Western International, Inc

There is no consensus over the exact time frame of Gen Y. Some experts assert that Generation Y was born as early as 1977; while others say they were born as late as 1980. A good range is 1980 - 2000.

2. What's the single biggest mistake managers make with Generation Y workers?

If you manage Yers, this will come as no shock to you: Generation Yers don't respond well to authoritarian leadership styles. If you really want a fight on your hands, just dictate to your younger workers "They've grown up questioning their parents, and now they're questioning their employers. They don't know how to shut up, which is great, but that's aggravating to the 50-year-old manager who says, 'Do it and do it now.' " says Jordan Kaplan, an associate managerial science professor at Long Island University-Brooklyn in New York.

3. How many Generation Y workers are currently in the workforce?

Generation Y has grown from 14% of the workforce to 21% over the past four years to nearly 23 million workers.

4. Should employers expect high turnover with Generation Y? The short answer is yes. Much like Generation X, Generation Yers don't expect to stay in a job, or even a career, too long. They are savvy multi-taskers, accustomed to change, juggling multiple tasks, and priorities.

5. How do Generation Y workers like to receive feedback from a supervisor or manager?

Generation Y wants and expects feedback - both praise and constructive- often. An annual or quarterly review simply won't work for the generation that is used having everything instantly. Give Yers feedback whenever you can --on the elevator, via email, on-the- spot. They'll love you for this type of feedback.

6. How can we keep Generation Y motivated?

Yers thrive in a muti-task environment. They are brilliant multi-taskers and seek ever-changing tasks. Keep multiple tasks and tight deadlines in front of them and you will be surrounded by a motivated group of young Yers.

7. How important is flexibility with Generation Y?

EXTREMELY!!! Yers grew up in flexible times and as adolescents they had a lot of say over their world. They want say in everything from benefits to scheduling to the option of telecommuting. Generation Y expects work to accommodate their personal and family life.

In a rare public web seminar, Myra reveals insights into the youngest generation in today's workface: Generation Y. In this very special presentation Myra reveals the Generation Y work expectations, work ethic, and personality that most threaten supervisors and managers and offers a set of real, not impossible, solutions to the challenges of managing, motivating, and retaining Generation Y.

About Us

Founded by renowned customer service trainer and author Myra Golden, we are a multi-faceted training organization committed to helping companies significantly increase profitability by building, restoring, and strengthening customer relationships. 

Our complaint resolution training programs are nationally recognized for helping some of the world’s best known companies respond to customer complaints in such a way that completely regains goodwill – without giving away the store. Additionally, dozens of Fortune 500 companies rely on us every year for e-Learning professional development programs for call center and contact center supervisors and managers.  

If you poke your head into one of Myra ’s training sessions, you know this training is different. Participant involvement is astonishing. People are having fun and they are completely engaged. Most importantly, the participants are learning real-world strategies that will absolutely empower them to deliver exceptional customer service. Every one of Myra ’s training sessions is custom designed to meet our client’s objectives and every session delivers a measurable return on investment. When you're ready to talk to us about bringing Myra into your organization for real results email or call us at 866-873-8419.

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