Easy solutions

 

for your toughest customer service challenges


» Handling difficult customers

» Call center management best practices

» Getting long-winded callers to cut to the chase

» Negotiating with customers like a pro

» Understanding your Generation X workforce

» Eliminating unacceptable agent performance issues

Welcome to TotalCustomerServiceTraining.Com - your number one source for

Customer Service Help

...and training resources for call center and customer service supervisors.

Featuring nationally acclaimed author and customer service expert, Myra Golden

 

Home

 

Our customer service experts answer your toughest questions!

 

>>Generation Y articles & videos:

Here are 7 of the best articles Myra Golden has found on managing generation Y...

7 Questions About Generation Y with Myra Golden

Major events shaping the values and 

work ethic of Generation Y

 

 

Generation Y Hits the Enterprise

4:47m video

Just as the personal computer came out of hobbyists' garages to overrun corporate desktops worldwide, so a host of new technologies are entering corporate America - with or without the knowledge of corporate IT. Younger employees want to download corporate information in MP3 format to play later; they want to commu-nicate by blogging, collaborate via wikis and stay up to date through RSS feeds. You can capitalize on these technologies to create a more productive workplace.

The challenges of managing generation Y

Generation Y: They've arrived with a new attitude

Generation Y technology

Generation Y gets involved

90-minute Generation Y live webinar with Myra Golden.

 

 

 

Myra's Customer Service Tips Newsletter
Email:

 

I just want to take a moment to "thank you" for your very valuable Tuesday Morning e-mail newsletter. Our Customer Satisfaction Department finds it extremely valuable and helpful in our mission to satisfy customers every day. We also share the many great ideas and tips for handling customer complaints with our franchise owners. Thank you again... we hope we can continue to look forward to Tuesday Morning for a long time to come.

Beth Vickers

Director

Customer Satisfaction Department

McDonald's Corporation

 

Ask your most pressing customer service question right here

 

 

 

 

 

Customer Service Web Seminars

Learn to outwit and outthink difficult customers!

 

 

Supervisory Training webinars for Call Center  Managers

Get the skills you need to manage your people, processes, and contacts

 

 

Customer Service  Ebooks

(for Customer Service Supervisors) 

 

 

Instant Supervisor Training 

Info CDs

Call monitoring, Eliminating unacceptable agent performance and more

 

 

Customer Service Newsletter

Sign up now and we'll give you a 6-pack of Myra Golden's  Dealing with Difficult Customers videos. You'll be able to download the videos immediately!

Customer Service Newsletter Sign-Up

Customer service speaker  Customer service newsletter   Online seminars for call centers  Customer Service Free Articles Myra Golden    Free Customer Service Tip of the Month Video   CONTACT US

 
Totalcustomerservicetraining.com is a public service site sponsored by Myra Golden Seminars.