Call Center Agent Attendance

>>How can we get call center agents to work in inclement weather?

Any ideas on how to get call center agents to work during inclement weather? We have tremendous call ins and late arrivals when snow falls.

Myra's answer to: How can we get call center agents to work in inclement weather?

One creative idea I am beginning to see in mid-size to large call centers is to provide a hotel, dinner, and shuttle service to agents. The way it works is the company offers to pay for the employee to stay in a hotel and to provide a per diem for dinner. To make it even easier for employees, some companies are offering complimentary shuttle service from the call center to the hotel and then back to the company the next day.

I just want to take a moment to "thank you" for your very valuable Tuesday Morning e-mail newsletter. Our Customer Satisfaction Department finds it extremely valuable and helpful in our mission to satisfy customers every day. We also share the many great ideas and tips for handling customer complaints with our franchise owners. Thank you again... we hope we can continue to look forward to Tuesday Morning for a long time to come.

Beth Vickers

Director

Customer Satisfaction Department

McDonald's Corporation

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