Answers and Free Resources for Your Toughest Customer Service Challenges from  Customer Service Expert, Myra Golden

 
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Tip Sheet for How to Handle Tough Calls from Tough Customers.  

 

 

Recent Articles by Myra Golden

 

Recognize Your Team with Praise

 

How Being Gumby Can Transform Your Service Culture

 

Cancel My AOL Please!

 

Beware of Your Powerful Mind!

 

The Moment of Truth

 

How to Get to the Root Cause of Any Problem by Asking 'Why" 5 Times

 

Don't ask me to talk about customer satisfaction

 

The Secret of Socrates

 

The ABCs of Customer Recovery

 

20 Diplomatic Phrases to Help You Regain Control in 7 Common Situations with Difficult Customers 

 

How to Craft Friendly & Professional Customer Emails

 

Are Your Reps Making Any of These Mistakes In Consumer Email Responses?

 

How to Get Any Angry Customer to Back Down

 

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Get real-world tips & techniques for WOWing customers, dealing with difficult customers, and handling complaints with finesse delivered right to your inbox - FREE.

 

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Recent Video Postings

 

Johnny the Bagger

 

Jack Nicholson's hilarious Chicken Salad Sandwich scene

 

Jerry Seinfeld car rental episode. A true lesson for those working in car rental

 

Ever have bad service at a restaurant? 

 

Your Call Is Important to Us. Please Stay Awake

 

I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.

 

Tim O'Laughlin

The Coca-Cola Company

I have never seen a more poised, polished, and passionate speaker!

Cindy Hulsey, Training Manager  

Tulsa City-County Library 

 

 

You exceeded our expectations!

 

Rhonda Fox

District IV Manager - Member Relations
Best Western International, Inc

 

 

New Webinar Recording!

Homeshoring: Remote Call Center Agents

 How, when and why to explore an at-home agent program

 

 

This was excellent information and every bit worth my time!

 

Marianne Mutter

FedEx

 

This event has passed, but the video recording is available for purchase and immediate download

 

Let Myra Golden help you explore the pros and cons of setting up your own at-home agent program

Who else wants to slash agent turnover, improve job satisfaction, and say good-bye to attendance problems?

 

A well-designed remote agent program gives companies a more qualified labor pool, happier agents, better service delivery, and a savings of about $25,000 per agent*, but there are also disadvantages you need to know about.

 

Attend my brand new webinar on Friday May 11th and I'll share with you everything you need to critically explore whether or not a remote agent program is for you.

 

You already know that an at-home agent program is what many of your agents would love. And you probably already know that you an at-home agent program is not for every company, not for every agent, and that there are both pros and cons.

 

Pour up a cup of coffee and come join me for an informative web seminar. Here's what I'll be covering  in this webinar:

·         How you can tap into a more diverse workforce by deploying a remote agent program

·         How LiveOps manages to successfully contract with 10,000 at-home agents and deliver platinum-level sales and service

·         Characteristics of the most successful at-home agents-- let's face it, working from home is not for everyone

·         The whole truth and nothing but the truth: The dis-advantages and advantages of a remote agent program

·         Discover how simple it is to fully equip an at-home agent's workspace

·         The two main security issues associated with remote agents

·         3 options for rolling out your remote agent program

·         How Office Depot and JetBlue are making at-home agent programs work for them

·         How you can begin recruiting stay-at-home moms and students - and retain them - with an at-home agent program

·         Answers to your most pressing questions, like: Do supervisors work from home or within brick & mortar? How are agent calls audited? Do agents come into the office from time to time? Should we restrict at-home agents to our city or state? How are remote agents trained?

·         Recruiting and selecting agents who will deliver uncompromising quality

·         The top 7 challenges companies have experienced with remote agent programs and how you can proactively avoid them, should you move forward with this

·         Exactly why at-home agents are happier

·         The bottom line savings with remote agents over traditional agents

 

This event has passed, but the video recording is available for purchase and immediate download

Just $99

 

 

Whether you're ready to seriously explore an at-home agent program or not, you will benefit from this seminar.

Generations X & Y are demanding flexible scheduling - and they will be heard.  

Progressive companies are already competing for your agent pool with their attractive at-home agent programs. I don't think you can afford to NOT at least learn about the potential benefits of developing an at-home agent program.

 

Homeshoring:  How, when and why to explore an at-home agent program

If you know you want to explore an at-home agent program, but you can't attend on May 11th, register anyway and you'll get access to the webinar recording for 12 full months.

Your Money-Back 4-Week Guarantee

Your satisfaction is totally guaranteed or your money back.

Since you are receiving 90-minutes of personal instruction from me, you can imagine how fair this guarantee is.

    Your 100% Money Back Guarantee

If you're not happy anytime within 4 weeks from your purchase, let me know and you can have your money refunded - all of it - no questions asked.

 

What are the technical requirements for access?

To participate you  simply need a high-speed  Internet connection, computer speakers, and a good speaker phone. Audio from our web seminars broadcast both through your computer (when we feature live video streaming) and through your phone line (for live Q & A). 

 

How many people can participate?

An unlimited number of people may participate around a single web/audio connection.

This event has passed, but the video recording is available for purchase and immediate download

Just $99

 

 

*According to numbers from ITAC, there is a cost avoidance of $25,000 per teleworking   agent when compared to traditional staffing alternatives.

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Answers & Free Resources

for your toughest customer service challenges


» Managing service professionals

» Getting angry customers to back down

» Resolving complaints without giving the store away 

» Negotiating with customers like a pro

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©2006-2008 Myra Golden Seminars, LLC. All rights reserved.
TotalCustomerServiceTraining.Com is owned and operated by Myra Golden. Myra Golden teaches a customer service transformation system that helps service professionals create warm experiences, surprise and delight customers, and completely restore customer confidence after any service failure. Over 90% of the organizations using the system realize measurable improvements in customer retention rates, customer satisfaction levels, and document drastic reductions in the amount of money it takes to resolve customer problems. She has shared her strategies with such clients as Verizon Business, Frito-Lay, National Car Rental, Michelin Tires, Pireli, and many more. Learn more about Myra Golden by going to www.MyraGolden.Com.