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>>Seeking
tips for recruiting call center agents at local job
fairs.
We're
going to attempt to recruit call center agents at local
job fairs and were wondering if you have any pointers to
share.
Kristine's
answer Seeking
tips for recruiting call center agents
at local job fairs.
Recruiting at Job Fairs: 9 Winning
Strategies
Job fairs are not really job fairs. Ask a savvy
recruiter about the objective and tangible effectiveness
of a job fair. "Are job fairs a reliable and
effective method by which to hire large numbers of
people for your company?" The answer is almost
always a resounding, "No!"
So why have your company set up a booth at a job
fair? A well-organized job fair is an outstanding
marketing event. Even companies that are not actively
hiring at this minute should attend. (If your company is
not hiring, they will be - very, very soon).
Making great hiring decisions is a process. It's a
process that requires time, attention and talent in
building trust and relationships. The real benefit in
attending a job fair is to build relationships and to
interact with 3 distinct groups: job fair attendees,
other vendors and trade show organizers.
Here's why your company should have a booth and
participate as a vendor/employer at a job fair:
- Most candidates and job fair attendees will not
possess the skills your company seeks. However, they
are equally deserving of a small amount of your
time, attention and respect. Why? Because they will
remember that you took the time to listen. They
become "mini" recruiters for you. If an
individual appears professional and articulate but
is a programmer rather than a nurse, articulate and
intelligent programmers have friends possessing
similar traits. Maybe their best friend is a
nurse&
- Good chance you already know the recruiters and
Human Resource employees that recruit for the same
candidates as you. Having a warm and open
relationship with them can allow for great benefits
such as the sharing of resumes and referrals when
they are not hiring. Also, when your company has
attrition, you already know why their opportunities
are attractive. Know your competition as a means to
keep your company competitive.
- Job Fair coordinators have influence over many
factors that can impact your success at their event.
Booth placement, access to the venue before the
start times, advertising, etc. often go to their
favorite, and repeat clients/organizations like
yourself. Knowing methods that make the program
coordinators, and the job fair itself, successful,
can be to your advantage.
Some other concepts that will guarantee that the job
fair is successful for you:
- Booth placement . The best
location is a corner. A corner allows for double the
traffic exposure. Get a corner to the right (Most
attendees will go to their right upon entering a
convention or conference center). Do not buy the
high-priced "front and center" space.
While your booth is the first booth seen by all who
enter, the initial visual impact of all the booths
upon entering the venue can be momentarily
overwhelming. Most attendees will go to the front
and center booth last, not first. Go for the first
corner, on the right, after the main entrance. And
ask for the same location year after year.
Familiarity builds trust. Trust builds
relationships. Effective recruiting is a
relationship-rich endeavor.
- Aesthetics count . Make your
booth space visually attractive. If you attend a lot
of events, invest in a professionally designed trade
show display. While a little pricey (prices range
from $250 for a banner to $10,000+ for a multi
functional display), these displays are evidence of
a company's professionalism. When well designed,
your organization's logo and overall branding are an
enhancement to building recognition and
relationships!
- Give away food . The whole idea
is get people to come to you! Food is an amazingly
effective strategy to draw hordes of people to your
booth! Chocolates (build the chocolate bar name into
a recruiting theme. For example, use "$100,000
Dollar Bars" or "Pay Day" to indicate
sweet success at your company), little bags of
chips, freshly popped popcorn (the smell alone acts
as a magnet), pizza, coffee, bottled water and mints
are all great food choices!
- Have a drawing for a great prize. A
bread machine ("Need /Knead Bread?"
"Make More Dough at ABC Hospital!"). Or a
bicycle ("Take a Ride to Success with XYZ
Restaurants!"). Design the entry form to gather
the information you need to contact people again. In
addition to the proverbial name, address and phone
number, have spaces for email address, occupation
desired, hobbies (hobbies are often an indication of
additional skill sets not often considered when
hiring) and a yes or no box to check if they want to
receive regular job opening announcements.
- Adequately staff your booth space at all
times . Once you have a high-traffic booth
space that is visually attractive and you are
offering a great incentive (like food or a
give-away), there will certainly be a throng of
attendees deserving of your attention. Share a
quick, yet pleasant, exchange. Accept all resumes in
an "in basket." Have a list of current or
typical openings and encourage everyone to send the
profiled people your way! Another key to success-
have staffers look great! If your company is
typically dressed in business casual, kick it up a
notch for the event- wear a more upscale look or
sophisticated business casual. If your company is in
manufacturing, crisp Dockers and golf shirts with
the company logo are in order.
- Lastly, the BIG SECRET to job
fair success: This one is really the biggie when it
comes to effective recruiting&..Be ACTIVE! These
events are for networking, growing relationships and
building awareness about your organization. Sitting
passively, behind a table, with your hands folded
and just "hoping" that attendees will
approach you is pathetic. If you look unhappy about
working at your company, than why would anyone want
to work there? If an individual is job hunting, they
are looking for a warm and welcoming face and space!
An unreceptive company representative who is sitting
(passively), behind a table (a physical barrier)
with some basic pamphlets (ho hum) can actually be
intimidating! So wear comfortable shoes, a permanent
smile and stand out, literally and figuratively, in
front of your table!
So a job fair is not a job fair. It's a smart
networking event. The wisest hiring professionals
understand that the best new employees come to them from
referrals. Referrals are the cornerstone to success in
any industry. (Think about the referrals you have given
to friends about how great your doctor, mechanic or web
designer is). The same is true in hiring. Employee
referrals are based solely on a relationship of trust.
Learn to develop a reputation in your community as a
great place to work. So next the time a well-organized
job fair is about to occur in your community, staff a
booth, represent your employer in a winning manner and
get to know everyone!
Kristine Sexter, President of WorkWise Productions is a
professional speaker, workshop trainer, columnist and
author. She works with companies of all sizes from
start-ups to Fortune 500, as well as trade &
professional associations across the country that want
to reduce turnover and increase profitability by
recruiting, developing and retaining star talent.
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I
was very pleased with Myra' presentation, but even more
so, I was left with a sense of new energy and desire to
put her recommendations to use. I
can't wait for Monday!
Tim
O'Laughlin
The
Coca-Cola Company
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