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for your toughest customer service challenges


» Handling difficult customers

» Getting angry customers to back down

» Resolving complaints without giving the store away 

 

Supervisory & Management Help

 

» Call center management best practices

» Call monitoring when you have limited time and staff

» Negotiating with customers like a pro

» Understanding your Generation Y workforce

» Eliminating unacceptable agent performance issues

 

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Call Center Training, Call Center Agent Training

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Web Seminars 

for Call Center Supervisors & Managers


 

Call Center Webinars is a division of the Myra Golden Company, the powerhouse driving annual professional development training for managers, supervisors, and frontline staff for many of the nation’s Fortune 500 companies.  

 

Live webinars and webinar recordings always available. Visit the course listing now.

 

 

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